What the CQC found at Faro Lodge

Staff were observed to interact warmly with people and to respect their privacy and dignity.

“Staff and management interacted with people in a warm and friendly manner.” from the report

Staff understood people's different needs and supported them with independence, activities and plans for their future.

“Staff and managers fully understood people's individual needs, and delivered care which was personalised to them.” from the report

There were enough staff during the inspection, and recruitment checks were completed before staff started work.

“There were enough staff to support people's needs.” from the report

People's dietary needs were identified, healthy choices were encouraged and healthcare support was arranged when needed.

“People's nutritional and dietary needs were identified and supported by staff, who told us they encouraged healthy options for people.” from the report

The home had not always completed detailed mental capacity assessments or applied for Deprivation of Liberty Safeguards. This meant some restrictions might not have had the required legal authority.

“The management team had not always created detailed capacity assessments or made DoLS applications to ensure that any restrictions that may be required to be placed on people, were lawful.” from the report

Some risks, including epilepsy, leaving the home without staff knowing and forming safe relationships, were not covered by detailed written risk assessments.

“There were not any detailed and suitable risk assessments in place to document how staff should manage and mitigate these risks.” from the report

One person's file contained information from an old provider but did not contain a sufficiently detailed care plan from the home.

“Information from an old care provider was present within their file, but little else had been documented by the service who were currently providing them with care.” from the report

The home's audits had not identified the missing consent applications, incomplete risk assessments or gaps in care planning. Similar improvements had also been outstanding since the previous inspection.

“Appropriate and timely action had not been taken as a result of our last inspection at this service, and some of the same areas still required improvement.” from the report

Most medicines records were completed correctly, but one record named only a blister pack instead of listing the medicines.

“One MAR we saw did not have the names of the medicines recorded, and just had 'Blister pack' written on it instead.” from the report