CQC report explained · a residential care home
What the CQC found at Farndale House Residential Care Home
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- Inspectors found enough staff, safe recruitment, detailed individual risk assessments and safe medicines arrangements. The home was clean and staff followed infection control practices.
- Effective?
- Good
- People's physical, mental and social needs were assessed. Staff supported healthy eating, access to health professionals, communication, independence and lawful decision-making.
- Caring?
- Outstanding
- Staff treated people with kindness, dignity and respect. They understood people exceptionally well and supported them to become more independent and maintain important relationships.
- Responsive?
- Outstanding
- Support was highly personalised and adapted when people's needs changed. People were supported to take part in family life, community activities, holidays and interests that were important to them.
- Well-led?
- Good
- The provider and assistant manager worked alongside staff and promoted an open, person-centred culture. Audits, meetings and checks were used to monitor safety and improve the home.
What inspectors found, February 2020
Farndale House Residential Care Home was rated Outstanding; inspectors found exceptionally caring, personalised support and good arrangements for safety, effectiveness and leadership.
This was an unannounced planned inspection on 28 November 2019. One inspector visited the home, spoke with two residents, a staff member, the provider and assistant manager, and reviewed care, medicines, recruitment, training and management records. Further feedback was obtained from relatives, professionals and staff after the visit.
The home supported three people with learning disabilities. Inspectors found that staff knew people very well and supported their choices, independence, communication and personal goals. People were helped to take part in family life, community activities, holidays and interests that mattered to them.
The home was rated Good for safe, effective and well-led care. It was rated Outstanding for caring and responsive care. The overall rating was Outstanding. The overall rating had improved from Good at the previous inspection, while caring improved from Good to Outstanding and responsive remained Outstanding.
Highly personal care
Staff understood each person's needs, preferences and goals. Support was built around helping people live fulfilling and more independent lives.
“Staff were extremely committed to delivering exceptional care to people.” from the report
Kind and respectful staff
Inspectors saw staff treating people gently and with affection within professional boundaries. People were valued as individuals.
“People were supported by staff who were exceptionally caring and compassionate.” from the report
Strong community links
People were supported to use local shops, pubs, restaurants and gyms, attend sporting and entertainment events, and go on holidays.
“People were active members of their local community.” from the report
Good continuity of care
Staff turnover was very low, so staff knew residents and their preferences well. Inspectors also found staff were trained and supervised.
“There was a very low turnover of staffing which meant people were supported by a staff team who knew them and their preferences extremely well.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you support my relative's specific communication needs and preferred way of making choices?
- 02How would you help my relative develop independence and work towards their personal goals?
- 03How stable is the current staff team, and would my relative usually be supported by staff who know them well?
- 04How would you support my relative to stay in contact with family and take part in activities in the local community?
- 05How are medicines given when needed, and how are individual risks reviewed if my relative's needs change?
This was an unannounced inspection covering all five CQC questions, including both the premises and the care provided; the report also reviewed selected records and obtained additional feedback after the visit. This explanation was written from the published report of 8 February 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, June 2017
Farndale House Residential Care Home was rated Good overall, with Outstanding responsive care and no breaches reported.
This was an unannounced comprehensive inspection on 27 April 2017. One inspector spoke with the two people living at the home, staff and a health or social care professional. They also looked at the home, care records, medicines records, training records and management checks.
Inspectors found enough staff, safe recruitment, good medicines management and suitable safety arrangements. People said they felt safe. Staff were trained and supported, and people received help with their health, food and everyday choices.
Staff were described as kind, patient and respectful. Care plans were personal and kept up to date. Inspectors found the home was especially responsive to people's interests, relationships, activities and holidays. The overall rating remained Good, as did Safe, Effective, Caring and Well-led. Responsive remained Outstanding.
Personalised care
Care plans described people's relationships, routines, communication, interests, health needs and preferences. Staff kept them updated as people's needs changed.
“Care plans continually evolved as staff found out new information about people or the person's needs changed.” from the report
Activities and relationships
Staff supported people to enjoy activities, holidays and weekends away. They also took extra steps to help people keep in touch with family and friends.
“Staff continued to demonstrate an 'above and beyond' approach to helping people keep in touch with family and friends, both through visits and over the telephone.” from the report
Kind and respectful staff
Inspectors saw staff being kind, caring and patient. People were supported to have privacy, dignity and as much independence as possible.
“We observed that staff were kind, caring and patient. Our chats with people who lived at the home indicated they were happy with their care.” from the report
Medicines managed safely
Medicines were stored, given and recorded properly. Inspectors found no gaps in the medicines administration records, and a pharmacist's recommendations had been acted on.
“We saw that medicines were stored safely, obtained in a timely way so that the person did not run out of them, administered on time, recorded correctly and disposed of appropriately.” from the report
Enough staff
Staffing levels were maintained, with continuous support in the home and extra staff available for activities. There was also a sleep-in worker at night.
“There was a continuous staff presence in the home and additional staff were available to enable people to take part in activities.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you support my relative's individual communication, routines, interests and changing needs?
- 02How would you support my relative to stay in contact with family and friends and take part in activities or holidays?
- 03What support would my relative receive in the community if they had difficulty understanding risks such as road safety?
- 04How are medicines checked and recorded, and how are any pharmacist recommendations followed up?
- 05What staffing would be available during the day and overnight for my relative's needs?
This was an unannounced comprehensive inspection covering all five CQC questions, based on visits, discussions and records relating to the two people living at the home. This explanation was written from the published report of 3 June 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Farndale House Residential Care Home
3 rated inspections over 5 years: the service has improved, from Good to Outstanding.
- February 2020Outstandingcurrent ratingup from GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Good
Read what inspectors found at Farndale House Residential Care Home →
- June 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
Read what inspectors found at Farndale House Residential Care Home →
- May 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- November 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 6 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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16 live-in carers within about an hour of East Riding of Yorkshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,030 to £1,420 a week. 14 can care for a couple. 7 years' experience on average.
“She was always 'just present enough': attentive, available, kind and engaging, but without ever over-stepping any boundary”
“What truly stands out is how mindful and attentive she is to all of my medical needs, always going above and beyond to ensure I’m comfortable and well cared for.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.