CQC report explained · a residential care home
What the CQC found at Farmhouse Residential Rest Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, March 2021
Inspected but not rated; inspectors were assured that infection prevention and control measures were in place.
This was an announced, targeted inspection on 23 February 2021. It looked at how the home was preventing and controlling infections during the coronavirus pandemic.
Inspectors were assured about visitor safety, social distancing, shielding, admissions, personal protective equipment, testing, cleaning and the management of possible outbreaks. They also found that the infection prevention and control policy was up to date.
The home supported some pre-arranged visits, provided a garden cabin with a screen, and used separate communal-area groups to reduce mixing. Families were kept informed through a weekly newsletter and an online relatives forum.
The service was inspected but not rated. This means the inspection did not give an overall quality rating or a rated result for the five questions.
Safer family visits
The home arranged some visits despite restrictions and installed a separate garden cabin with a screen to support safer contact.
“A cabin had been installed in the garden to support people to have safe, socially distanced visits with a family member or friend.” from the report
Keeping families informed
Families received regular updates, and an online forum had been introduced to gather their views.
“A weekly newsletter kept people and families informed of any changes at the home and an on-line relatives forum had recently been set up to gather views on how the service could be improved.” from the report
Infection control planning
The home kept a plan showing how it responded to new situations during the pandemic and used it to support learning.
“The registered manager had maintained a COVID-19 implementation plan since the start of the pandemic, recording how they had addressed new situations as they arose.” from the report
Clean environment
Inspectors found the home clean, with a thorough cleaning system and regular checks. Bathrooms and toilets had also been refurbished during the pandemic.
“The home looked clean and a thorough cleaning system was in place, with regular checks.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visits currently arranged, and what personal protective equipment is provided to visitors?
- 02How often are people using the service and staff tested, and what happens if someone has a positive result?
- 03How do you use the infection prevention and control plan when new risks or an outbreak arise?
- 04Are the communal-area groups and changed staff shifts still in place to reduce mixing?
- 05How have you acted on feedback from the online relatives forum?
This was an announced, targeted inspection of infection prevention and control during the coronavirus pandemic; the service was inspected but not rated and no other quality ratings were given in this report. This explanation was written from the published report of 6 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, December 2017
Rated Good; inspectors found that the home had improved across all five areas since the previous inspection.
This was an unannounced inspection on 21 November 2017. Inspectors spoke with people living in the home, relatives, staff, managers and health professionals. They reviewed care records, staff recruitment files, medicine arrangements, rotas, maintenance records and quality checks.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found people were protected from abuse, risks were assessed, medicines were managed safely and there were enough suitably trained staff.
The report says the home had previously been rated poorly in all five areas and had breached Regulation 12. At this inspection, improvements had been made and the breach had been resolved. Inspectors recommended gathering more detail about people's cultural, sexual and religious needs, and their wishes for end-of-life care.
Safer care
Inspectors found that risks were assessed and managed, and that lessons were learned after accidents and incidents.
“Risks of harm to people were mitigated through the effective use of risk assessments.” from the report
Medicines and staffing
A new medicines system had been introduced and inspectors found medicines were stored and administered safely. Staffing levels were adjusted when people's needs changed.
“People's medicines were stored and administered safely.” from the report
Kind and respectful care
People were treated with dignity, offered choices and supported to be as independent as possible.
“People were treated with dignity and respect and their right to privacy was upheld.” from the report
Support for health and rehabilitation
The home worked with health and social care professionals, including therapists and nurses. This included support for people recovering after hospital stays.
“Staff are consistently friendly and helpful with a proactive approach to rehabilitation” from the report
Improved management
The provider had introduced monitoring systems and acted on feedback, accidents and incidents to improve care.
“The systems the provider had in place to monitor and improve the quality of care were effective.” from the report
More detail about personal needs
minorInspectors recommended that assessments should gather more information about people's cultural, sexual and religious needs, and how they wanted to be cared for at the end of life.
“We recommend that the provider's pre assessment processes asks for more detail in relation to people's diverse needs such as their cultural, sexual or religious needs” from the report
- 01How do you now record and meet each person's cultural, sexual and religious needs?
- 02How do you record and follow people's wishes about care at the end of life?
- 03What changes were made to the new medicines system, and how do you check that it remains safe?
- 04Has the building work needed to comply with fire regulations been completed?
- 05How do you use residents' and relatives' feedback to make further improvements?
This was an unannounced inspection of the overall service and all five CQC questions, with ratings given for Safe, Effective, Caring, Responsive and Well-led. This explanation was written from the published report of 14 December 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Farmhouse Residential Rest Home
2 rated inspections over a year: the service has improved, from Requires improvement to Good.
- March 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Farmhouse Residential Rest Home →
- December 2017Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Farmhouse Residential Rest Home →
- January 2017Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
- June 2016
Registered with the Care Quality Commission on 15 June 2016.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Staffordshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,230 a week. 85 can care for a couple. 10 years' experience on average.
“We particularly appreciate the companionship Dawn gives in the evenings when she plays cards and Scrabble with my mother.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.