CQC report explained · a residential care home
What the CQC found at Farm House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection risks were managed, including the use of PPE, testing, cleaning, visiting and social distancing. The provider also said it had measures to manage COVID-19-related staffing pressures.
- Effective?
- Good
- This question was not assessed in this targeted inspection.
- Caring?
- Good
- This question was not assessed in this targeted inspection.
- Responsive?
- Good
- This question was not assessed in this targeted inspection.
- Well-led?
- Good
- This question was not assessed in this targeted inspection.
What inspectors found, March 2022
Inspected but not rated; inspectors found good infection control, safe visiting arrangements and support for people to go out.
This was an unannounced targeted inspection on 28 February 2022. Inspectors checked infection prevention and control, visiting arrangements and whether COVID-19 staffing pressures affected the home.
Inspectors were assured that the home used personal protective equipment safely, arranged testing, kept the building clean and followed current visiting guidance. Visitors were checked, and there were no visiting restrictions.
People were supported to go out safely with staff and family. The home was inspected but not rated, so this report does not give an overall quality rating.
Infection control
Inspectors were assured that the home had arrangements to prevent and manage infections. This included safe PPE use, testing and an up-to-date infection control policy.
“We were assured that the provider was using PPE effectively and safely.” from the report
Visiting
The home followed the visiting guidance in force at the time. There were no visiting restrictions, and checks were completed on visitors.
“Staff followed the latest visiting guidance and there were no visiting restrictions.” from the report
Clean environment
The home was clean and regular checks were made to keep it clean and tidy.
“Farm House was clean and there were regular checks to make sure the service remained clean and tidy.” from the report
Support to go out
People were supported to go out safely with staff and family.
“People were supported to safely go out and about with staff and family.” from the report
Inspectors raised no specific concerns in this report.
- 01What are the current visiting arrangements and what checks are visitors asked to complete?
- 02How are COVID-19 or other infection risks managed now, including PPE, testing and cleaning?
- 03How have any staffing pressures affected people living in the home?
- 04How are people supported to go out with staff and family?
- 05Can you provide information about the areas of care that this targeted inspection did not assess?
This was an unannounced targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; the service was inspected but not rated. This explanation was written from the published report of 11 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, August 2018
Rated Good; inspectors found safe, kind and personalised care, with strong support for independence.
Inspectors visited on 5 and 6 June 2018 without notice. They spoke with people living at the home, relatives, staff and managers. They reviewed care records, staff files, medicines records, complaints, training and quality checks.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found that people felt safe, received their medicines properly and were supported by trained staff who understood their needs.
People were treated with dignity and involved in decisions about their care, activities, meals and holidays. Care plans were personal and included guidance about communication, behaviour, health needs and people's preferences.
The overall rating had not changed since the previous inspection, when the home was also rated Good. Inspectors found no serious risks or concerns during this inspection.
Safe medicines support
Medicines were stored and given safely. The home also assessed risks when people managed some or all of their own medicines.
“People received their medicines safely and when they should.” from the report
Personalised care
Care plans described people's wishes, communication needs, health needs and preferred ways of receiving support.
“Care plans contained information about people's wishes and preferences and detailed guidance on people's likes and dislikes around food, drinks, activities and situations.” from the report
Respect and privacy
Inspectors saw staff behaving in a kind and respectful way and protecting people's privacy in their bedrooms.
“We saw staff knocking on doors and waiting for a response before entering peoples' bedrooms which ensured privacy was adhered to.” from the report
Choice and independence
People were involved in choosing activities, meals, holidays and who might move into the home. They were encouraged to do things for themselves.
“Farm House offered lots of activities and opportunities for people to learn social skills and enjoy independence.” from the report
Quality monitoring
Managers reviewed incidents, gathered feedback and used audits and meetings to identify improvements.
“There were systems in place to monitor and assess the service which were used to drive improvement.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you support my relative if they wanted to manage their own medicines?
- 02How do you make sure there are enough familiar staff when extra support or appointments are needed?
- 03How often would my relative's care plan be reviewed, and how would their family be involved?
- 04How would you support my relative to take part in activities and make everyday choices?
- 05How would you revisit end-of-life care wishes if my relative did not want to discuss them at first?
This was an unannounced comprehensive inspection covering all five CQC questions, and all five ratings remained Good from the previous inspection. This explanation was written from the published report of 4 August 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Farm House
3 rated inspections over 3 years: the service has held its Good rating throughout.
- March 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- August 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2017Goodstayed GoodSafe: Good
- December 2015GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2014
Report published without a new overall rating.
- October 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- November 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 30 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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39 live-in carers within about an hour of Kent
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 33 can care for a couple. 12 years' experience on average.
“Always on time and with a lovely smile for my mum. Theresa is kind and sensitive to my mum's needs.”
“Irene was a very kind and empathetic carer who knew just the right words to say to put a smile on my face.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.