CQC report explained · a residential care home
What the CQC found at Famille House
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, November 2019
Famille House was rated Good overall; inspectors found safe, kind and personalised care, with all five areas rated Good.
The CQC made an unannounced, planned inspection visit on 16 October 2019. One inspector spoke with staff and the registered manager, observed care and checked care, medicines, recruitment and management records. Conversations with residents were limited, so observation was also used.
Inspectors found people were protected from abuse and avoidable harm. Risks and medicines were managed safely. Staff were trained, experienced and available in sufficient numbers. People received suitable food, healthcare support and help with communication.
Staff were described as kind and respectful. Care plans reflected people's individual needs, choices and communication styles. People were supported to be independent, follow their interests, take part in activities and stay connected with family and the local community.
The home was rated Good for Safe, Effective, Caring, Responsive and Well-led. This was the same as the previous inspection rating, published on 26 April 2017.
Safe medicines support
The home used several checks to reduce medicine errors. Records were completed consistently and staff competence was reviewed.
“There was a multi-staff approach to supporting people with their medicines. This reduced the risks of errors occurring when people received their medicines.” from the report
Personalised communication
Each person had information explaining how they communicated and how staff should help them make choices.
“Each person had a communication support plan. This stated the support they required from staff for effective communication and to make choices.” from the report
Kind and respectful care
Staff knew people's preferences and supported dignity, privacy, choice and independence in daily life.
“Staff were kind and compassionate. They demonstrated an interest in promoting people's wellbeing.” from the report
Activities and community links
People were supported to follow personal interests, use local facilities and maintain links with family and friends.
“People were part of the community they lived in. Throughout our visit, we saw staff support people to go and purchase their personal items from the local shop and to access their local library.” from the report
Good leadership
The manager was accessible and staff received supervision and support. Quality checks and feedback were used to improve care.
“The service had effective systems in place for monitoring the quality of care people received.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you support my relative's specific communication style, including any visual or audio needs?
- 02How do you review risks and care plans when a person's needs or behaviour changes?
- 03What activities and community opportunities would be available for my relative's interests?
- 04How would you support my relative to make choices and remain as independent as possible?
- 05How do you check that medicines are given safely and that staff remain competent?
This was an unannounced inspection covering all five CQC questions, with limited conversations with residents and additional reliance on observation and records. This explanation was written from the published report of 19 November 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2017
Famille House was rated Good; inspectors found safe, kind and personalised care with effective leadership.
Inspectors visited on 3 April 2017. They spoke with seven people, staff and health professionals, observed care, and reviewed care plans, medicine arrangements, staff files, training and quality checks.
They found enough suitably skilled staff, safe medicine arrangements and care that supported people's health, independence and choices. Staff were described as kind, respectful and knowledgeable about people's needs and preferences.
People had personalised care plans and enjoyed a wide range of activities. The home had a registered manager, listened to people and relatives, and had systems to check the quality of care. All five areas were rated Good, the same as at the previous inspection in April 2015.
Safety and staffing
Inspectors found enough suitably skilled staff and safe systems for safeguarding, recruitment and medicines.
“The provider deployed enough suitably skilled and knowledgeable staff to keep people safe.” from the report
Personalised care
Care plans included people's histories, interests, preferences and goals. Staff followed these plans and adapted support to each person.
“People's care plans were 'person centred' because they contained information about their life history, who and what mattered to them and their hobbies and interests.” from the report
Kind and respectful support
Staff built warm relationships with people and supported their dignity, privacy and choices.
“The interactions we saw between staff and people were characterised by much shared humour and warmth.” from the report
Activities and independence
People were supported to maintain independence and take part in college, day services, hobbies, sport, faith activities and community life.
“People's most important aim was to achieve or maintain their independence.” from the report
Leadership and improvement
The registered manager was accessible, supported staff and used feedback, audits and monitoring visits to review care.
“The provider had effective arrangements for monitoring the quality of the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you update my relative's care plan when their needs, preferences or goals change?
- 02How will you adapt communication for my relative, including any gestures, speaking style or other methods they use?
- 03What activities, college or day services could my relative take part in, and how would you support their independence?
- 04How will you support my relative with medicines, and how is staff competence checked?
- 05How can my relative and our family raise concerns, and how will we be kept informed about the outcome?
This was a planned inspection covering all five key questions; the report says the service remained Good in each area, as at the previous inspection in April 2015. This explanation was written from the published report of 25 April 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Famille House
3 rated inspections over 4 years: the service has held its Good rating throughout.
- November 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2013
Report published without a new overall rating.
- July 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 26 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Leicestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 82 can care for a couple. 12 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“Together Earther and I supported her to die at home with great dignity and compassion and him to continue with life.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.