What the CQC found at Faith House Residential Home

People said staff were kind and caring. Inspectors saw polite, warm and respectful interactions, with privacy and independence supported.

“The caring and kind approach from all staff was apparent.” from the report

Staff were trained and assessed as competent to give medicines. Records were accurate and medicines were stored correctly.

“People received their medicines in a safe way.” from the report

Staff received regular training, supervision and meetings. New staff completed shadowing shifts before providing care independently.

“People received care and support from appropriately trained staff with the skills necessary to meet their needs.” from the report

Care plans included people's needs, preferences, communication methods and routines. People were involved in decisions about their care.

“People were very much included in the writing of their care plans.” from the report

Staff arranged GP and other professional support when needed. Care records reflected advice from healthcare professionals.

“People were supported to access healthcare services when needed and staff worked well with other agencies to ensure effective care.” from the report

One night care worker was responsible for 10 people, including people whose records said they needed two staff for some care. This created a risk that people might not receive safe support.

“There was one care staff for the 10 people living at the home. A senior staff member was on call in the event of an emergency.” from the report

The provider's systems did not identify the staffing risk or other shortfalls. Formal quality monitoring was not recorded.

“No records of formal quality monitoring of care at the home were maintained.” from the report

Inspectors found that records did not show meaningful activities or one-to-one time. They asked the provider to review the activities plan and recording system.

“No meaningful activities were being recorded or one to one time with people.” from the report