CQC report explained · a residential care home
What the CQC found at Fairways Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff to meet people's assessed needs. Safeguarding, risk assessments, accident records, fire safety, infection control and medicines were managed safely.
- Effective?
- Good
- People had assessments and detailed care plans. Staff received induction, training, supervision and appraisal, and people were supported with food, drink and access to health professionals.
- Caring?
- Good
- Staff were observed to be kind, compassionate and respectful. People were involved in care planning, supported to make choices and encouraged to remain independent.
- Responsive?
- Good
- Care plans reflected people's preferences and were updated when needs changed. The home offered activities, supported family visits and displayed information about making complaints.
- Well-led?
- Good
- The provider and management team used audits, feedback and action plans to monitor and improve the service. Inspectors found clear leadership, teamwork and an open culture.
What inspectors found, April 2018
Fairways Residential Home was rated Good in all areas; inspectors found safe, kind and personalised care with ongoing improvements under the new provider.
Inspectors visited on 16 February 2018 without giving notice. They spoke with people living in the home, relatives, staff and health professionals. They also observed care and checked care plans, medicines records, staff files, training records, policies and quality audits.
The home provided accommodation and personal care for up to 28 older people. There were 18 people living there during the inspection. Inspectors found enough staff, safe medicines management, suitable risk assessments and a clean, maintained environment.
People were treated with kindness and respect. Staff knew people well, involved them in decisions and supported their health, food and drink, activities and contact with family and friends. The home had systems for complaints, safeguarding and monitoring quality.
The overall rating was Good. Each of the five areas was also rated Good: Safe, Effective, Caring, Responsive and Well-led. This was the first inspection under the provider that registered the home in February 2017.
Safe staffing and medicines
Inspectors found staffing levels suitable for the needs of the 18 people living in the home. Medicines were administered by trained senior staff and records checked were complete.
“There were sufficient staff to meet people's needs. Medicines were managed and administered safely.” from the report
Kind and respectful care
Staff knew people well and were observed listening, showing compassion and respecting privacy, dignity and personal choices.
“We observed staff were welcoming and friendly. Staff provided friendly compassionate care and support.” from the report
Personalised support
Care plans included people's likes, dislikes, cultural needs and preferences. People and, where appropriate, their families were involved in planning care.
“People were encouraged to get involved in how their care was planned and delivered.” from the report
Activities and family contact
The home offered activities such as arts and crafts, singing, reminiscence sessions and community participation. Families and friends were encouraged to visit.
“The activities in the service provided people with opportunities to get involved and participate in learning new skills and building new friendships.” from the report
Improvement systems
The new provider had introduced changes to the environment, medicines management, training and care planning. Audits were used to identify actions for improvement.
“The provider and the management team consistently monitored the quality of the service and made changes to improve the service, taking account of people's needs and views.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you currently assess people's dependency levels and make sure there are enough staff at busy times and overnight?
- 02How often are care plans reviewed, and how are changes in a person's needs shared with all staff?
- 03How are medicines audits and staff competency checks carried out now?
- 04What activities are currently available, and how are they matched to each person's interests and abilities?
- 05How are decisions made and recorded when a person may lack capacity or needs restrictions on their liberty?
This was an unannounced comprehensive inspection of the whole service and was the first inspection under the provider that registered it in February 2017. This explanation was written from the published report of 6 April 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Fairways Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- April 2018Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2017
Registered with the Care Quality Commission on 10 February 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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39 live-in carers within about an hour of Kent
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 33 can care for a couple. 12 years' experience on average.
“Always on time and with a lovely smile for my mum. Theresa is kind and sensitive to my mum's needs.”
“Irene was a very kind and empathetic carer who knew just the right words to say to put a smile on my face.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.