CQC report explained · a residential care home
What the CQC found at Fairview
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that risks were assessed and reviewed, staffing levels were safe, and medicines were stored and given properly. Staff were trained in safeguarding and emergency procedures.
- Effective?
- Good
- Staff had suitable training, induction and supervision. People were supported to make choices, maintain their health and wellbeing, and take part in planning meals.
- Caring?
- Outstanding
- Staff had trusting relationships with people and understood their individual needs in depth. They used creative communication methods, protected privacy and dignity, and supported people to gain independence.
- Responsive?
- Good
- Support plans were detailed, personalised and regularly reviewed. People had individual activity timetables, were involved in their care planning and had complaints dealt with appropriately.
- Well-led?
- Good
- Inspectors found an open and supportive culture, with systems to check quality and safety. People, relatives and staff were asked for their views and these were used to make improvements.
What inspectors found, November 2017
Rated Good overall, with Outstanding caring; inspectors found safe, personalised support and strong relationships.
This was an unannounced comprehensive inspection on 3 October 2017. One inspector reviewed records, observed care and medicines, and spoke with people living at the home, relatives, staff and community professionals.
The home was rated Good for Safe, Effective, Responsive and Well-led. It was rated Outstanding for Caring. Inspectors found people were safe, staff were trained, medicines were managed properly and people received support suited to their health and communication needs.
The strongest area was caring. Staff knew people very well, respected their privacy and helped them make choices, communicate and build independence. The home remained Good overall, as at the previous inspection, but its caring rating improved to Outstanding.
Kind and trusting relationships
Staff knew people very well and built positive relationships based on trust. Inspectors saw relaxed and supportive interactions.
“People benefitted from caring and supportive relationships that had been built on trust.” from the report
Communication and choice
Staff used different communication methods to help people express their views and make decisions. These included pictures, sign language, communication passports and a diary.
“Staff explored ways of communicating with people to enable them to express their views and make decisions about their care.” from the report
Building independence
Staff used creative, step-by-step approaches to help people develop skills and achieve their goals, including shopping independently and moving into supported living.
“People had been supported to achieve independence and staff worked creatively to help develop and maintain people's skills.” from the report
Personalised support
Support plans gave staff detailed guidance about each person's preferences, needs and preferred way of receiving support.
“Support plans were extremely detailed and personalised providing staff with knowledge on how people wished to be supported and how to meet their needs.” from the report
Open management
Inspectors found a friendly culture where staff felt supported and people were involved in service improvements.
“There was a relaxed, friendly and open culture at the service.” from the report
Recruitment was still ongoing
minorThe manager said recruiting to the home's full staffing capacity had been difficult. Inspectors found safe staffing levels, supported by staff from other services and extra work for permanent staff, but families may want to ask about current vacancies and consistency.
“The registered manager stated that recruiting to full capacity had proved difficult and the process was ongoing.” from the report
- 01How many permanent staff currently work at the home, and is recruitment to full capacity complete?
- 02How would you communicate with my relative if they have limited verbal communication?
- 03How would you support my relative to develop or maintain independence?
- 04How often would my relative and family be involved in reviewing the support plan?
- 05What activities would be available that match my relative's interests and skills?
This was an unannounced comprehensive inspection covering all five CQC questions, and the previous overall Good rating was maintained while Caring improved to Outstanding. This explanation was written from the published report of 9 November 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Fairview
2 rated inspections over 3 years: the service has held its Good rating throughout.
- November 2017Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good
- May 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 8 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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26 live-in carers within about an hour of Hampshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 23 can care for a couple. 14 years' experience on average.
“I cannot recommend Prisca highly enough, she is one in a million.”
“He stayed with her throughout the pandemic, refusing to visit his own family, who lived nearby, to reduce the risk of infection.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.