CQC report explained · a nursing home
What the CQC found at Fairview Court Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, April 2021
Inspected but not rated; inspectors found good infection-control arrangements, with some minor improvements needed.
This was a targeted inspection focused on infection prevention and control during the COVID-19 pandemic. It was announced and took place in March 2021.
Inspectors were assured that the home managed visitors, testing, PPE, social distancing, cleaning and infection outbreaks appropriately. The home was clean and well maintained, and staff and residents were tested regularly.
Inspectors discussed clearer entrance signs, written cleaning procedures and better storage for items such as urinals and commodes. The service was inspected but not rated, so this report does not give an overall quality rating.
Safe visiting
The home had a visiting pod, separate entrances and testing before visitors entered. Hand sanitiser and PPE were available.
“The home had arrangements in place to ensure visits could take place safely.” from the report
PPE and testing
Staff used PPE, had good supplies and had training in its use. Staff and residents were tested regularly.
“Staff wore PPE and there were good supplies of this in place.” from the report
Clean environment
Inspectors found the home clean and well maintained. Infection-control audits were also being carried out.
“The home was clean and well maintained.” from the report
Support for wellbeing
Activities took place in groups when possible and individually in people's rooms during the pandemic.
“People's wellbeing had been supported during the course of the pandemic.” from the report
Entrance signage
minorInspectors said clearer signs at the entrance would help visitors understand the procedures they needed to follow.
“We discussed with the registered manager how clearer signage at the entrance would be helpful to make sure visitors were aware of procedures to follow.” from the report
Cleaning procedures and storage
minorInspectors identified the need for clearer cleaning protocols and better storage for items such as urinals and commodes.
“We discussed with the registered manager some minor improvements, such as having clear protocols for staff to follow when cleaning rooms and also better storage facilities for items such as urinals and commodes.” from the report
- 01Have the clearer entrance signs now been put in place?
- 02What written protocols do staff now follow when cleaning rooms?
- 03How are urinals and commodes stored safely?
- 04How often are staff and residents tested, and how are infection outbreaks managed?
- 05How are visits arranged and what testing or PPE is currently required?
This was a targeted inspection of infection prevention and control only; the service was inspected but not rated and the other quality questions were not assessed. This explanation was written from the published report of 10 April 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, July 2018
Rated Good; inspectors found safe, kind and personalised care, with minor improvements suggested for medicines monitoring and feedback.
Inspectors visited the home without warning on 16 May and 19 June 2018. They spoke with people living there, relatives, staff and healthcare professionals. They also observed care and checked care plans, staff records, medicines, audits and other documents.
The home was caring for 49 people, including people living with dementia and people needing nursing care. Inspectors found enough staff, safe recruitment, suitable risk assessments and safe medicines systems. They found staff had the training and support needed to provide care.
People received personalised care, choices about daily life, suitable food and help to access healthcare. Inspectors found warm relationships between staff and residents, meaningful activities and good management. All five areas were rated Good.
Safe staffing
Inspectors found enough staff to meet people's needs. Staffing levels were adjusted when people were unwell, new people arrived or activities were taking place.
“People were safe because the staffing levels were sufficient.” from the report
Skilled staff
Staff received induction, ongoing training and regular supervision. Staff were also encouraged to gain recognised care qualifications.
“The staff team had the right skills, knowledge and competencies to deliver effective care and treatment.” from the report
Caring relationships
Staff knew people's histories, preferences and ways of communicating. Inspectors saw staff supporting people calmly and respectfully, including people living with dementia.
“There was a real commitment from all staff to provide the best possible care, to provide 'family life' in a homely environment.” from the report
Personalised care
Care plans covered individual needs and preferences. People and relatives were involved in planning and reviewing care where appropriate.
“People were provided with person centred care and staff took account of their beliefs and things that were important to them.” from the report
Activities and complaints
The home offered group activities and individual time for people who preferred it or could not leave their room. Complaints were recorded, investigated and followed up.
“Activity therapists arranged group activities and spent time on a one to one basis with those confined to their beds or who preferred individual time.” from the report
Medicines temperature monitoring
minorThe report recommends checking the temperature of the cupboard used for certain medicines, so it does not rise above 25°C.
“There were suitable arrangements in place for storing those medicines that need additional security however we recommend that the service monitor the temperature in the cd cupboard to ensure it does not go above 25°C.” from the report
Limited recording of feedback
minorMeetings and surveys had produced little feedback. The manager acted on issues raised at the time, but did not generally record this information to identify wider patterns.
“An opportunity to identify any trends in feedback may be being missed.” from the report
- 01How do you now monitor the temperature of the controlled drugs cupboard, and can you show us the records?
- 02How do you collect and record feedback from relatives who cannot attend meetings?
- 03How do you identify and act on repeated concerns or patterns in feedback?
- 04What activities are available for someone who prefers one-to-one time or cannot leave their bedroom?
- 05If someone is admitted for an NHS-funded six-week assessment, how do you confirm their needs before admission?
This was an unannounced inspection of the overall service, with all five CQC questions assessed and rated Good. This explanation was written from the published report of 21 July 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Fairview Court Care Home
2 rated inspections over 2 years: the service has held its Good rating throughout.
- April 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- July 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2014
Report published without a new overall rating.
- August 2013
Report published without a new overall rating.
- July 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 12 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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39 live-in carers within about an hour of South Gloucestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,280 a week. 32 can care for a couple. 11 years' experience on average.
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.