CQC report explained · a residential care home
What the CQC found at Fairmont Residential Ltd
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found detailed risk assessments, enough staff, safe recruitment and safe medicines procedures. The environment was clean, tidy and free from hazards.
- Effective?
- Good
- Staff had training, supervision and knowledge of people's needs. People were supported with food, drink, consent, legal safeguards and access to health professionals.
- Caring?
- Good
- Staff were observed treating people with kindness, dignity and respect. People were supported to make choices and remain as independent as possible.
- Responsive?
- Good
- Care plans were detailed and personalised, and reviews involved relatives. People were supported with activities based on their interests and choices.
- Well-led?
- Good
- The home had regular meetings, audits and checks, and relatives and staff spoke positively about the management team. However, there was no registered manager in post at the inspection.
What inspectors found, February 2019
Fairmont Residential Ltd is rated Good; inspectors found safe, kind and personalised care, but there was no registered manager in post.
This was an unannounced comprehensive inspection on 6 December 2018. Inspectors also spoke with relatives by telephone, observed care, and reviewed care records, medicine records, staff recruitment files and management checks.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found detailed risk assessments, enough staff, safe medicines, suitable training and support, respectful care, personalised plans and regular quality checks.
The home did not have a registered manager. A new manager had been appointed and was in the process of registering with CQC, but this had been delayed because they were away from work. The previous overall rating was also Good, and the rating remained unchanged.
Risk management
Inspectors found that risks were assessed in detail, including risks linked to personal care, health, medicines, mobility, behaviour and the environment.
“We found that any risks were managed well and that detailed risk assessments were in place.” from the report
Choice and independence
People were supported to make choices about daily life, meals, clothing, activities and when to leave for an outing.
“We saw that people were able to make their own choices.” from the report
Kind and respectful care
Staff were observed showing kindness and respecting people's privacy, dignity and independence.
“We saw that people's privacy and dignity was respected in the way that staff spoke to people and acted towards them.” from the report
Personalised support
Care plans recorded people's needs, preferences, background and important relationships. Relatives were involved in reviews.
“We found that people's care plans were detailed and that they gave information on needs and requirements and how people wanted their care needs met.” from the report
Quality checks
The home carried out regular audits that looked for patterns, trends and actions needed after incidents.
“Audits carried out gave an insight into patterns and trends and were taken on a regular basis.” from the report
No registered manager
needs fixingThere was no registered manager in post at the inspection. A new manager had been appointed, but registration had been delayed while they were away from work.
“There was no registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service.” from the report
Family feedback was still awaited
minorQuestionnaires had recently been sent to families, but inspectors had not yet received them back. The report does not say that this caused harm.
“We found that questionnaires had recently been sent out to family members, but these had yet to be returned.” from the report
- 01Who is currently responsible for managing the home, and what is the progress of the new manager's CQC registration?
- 02How are people's risk assessments reviewed when their health, behaviour or mobility changes?
- 03How are relatives involved in care plan reviews and decisions about activities and daily routines?
- 04How does the home check that medicines are given correctly and that records remain accurate?
- 05How does the home act on feedback from families, staff and other professionals?
This was an unannounced comprehensive inspection covering all five questions; inspectors could not speak directly with people using the service, so they used observation and discussions with relatives and staff. This explanation was written from the published report of 2 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Fairmont Residential Ltd
2 rated inspections over 3 years: the service has held its Good rating throughout.
- February 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- August 2014
Registered with the Care Quality Commission on 7 August 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Dudley
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,230 a week. 88 can care for a couple. 10 years' experience on average.
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
“Knowing Mum was in Corina's care made an enormous difference to us and we knew she was in safe hands.”
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