CQC report explained · a residential care home
What the CQC found at Fairhaven Care Home
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, November 2021
Fairhaven Care Home is rated Good; inspectors found safe staffing, well-managed medicines and approachable leadership.
This was an unannounced, focused inspection on 12 and 19 October 2021. Two inspectors spoke with people, a relative, staff and health and social care professionals. They checked the environment, medicines, recruitment, infection control and records.
The home was rated Good for Safe and Well-led. Inspectors found enough suitable staff, safe medicines systems, appropriate risk management and effective infection control. People said they felt safe and were positive about their care.
The inspection did not cover Effective, Caring or Responsive because no concerns had been identified in those areas. Their previous ratings were used in the overall rating. The overall rating remains Good, as it was at the previous inspection published in March 2021.
Enough suitable staff
Staffing levels were based on people's needs. Inspectors saw staff available to help people calmly and without rushing.
“There was a relaxed and calm atmosphere in the home and staff had time to chat to and support people in an unhurried way.” from the report
Safe medicines
Records showed people received medicines as prescribed. Staff were trained, and arrangements for storing, administering and disposing of medicines were safe.
“Medicines administration records [MARs] confirmed that people had received their medicines as prescribed.” from the report
Detailed risk information
Care plans and risk assessments explained people's individual needs and the action staff should take to reduce avoidable harm.
“Peoples' care plans contained information and risk assessments in relation to their specific needs.” from the report
Good oversight
The management team used audits and a quality improvement plan to monitor care and act when improvements were needed.
“Effective and robust quality assurance systems were in place.” from the report
People's views were heard
The home used surveys, meetings and other ways to involve people and relatives. Inspectors found that feedback was acted on.
“A variety of systems were in place to ensure people and their relatives views were sought and acted upon, including regular surveys and meetings.” from the report
Inspectors raised no specific concerns in this report.
- 01What is the current progress of the manager's application to become registered with the CQC?
- 02How will you update my relative's care plan and risk assessments as their needs change?
- 03How do you cover short-term staff absences, and who would care for my relative if usual staff were unavailable?
- 04How will you support my relative with any medicines taken when needed, including topical creams?
- 05How will you keep relatives involved and support visits or contact if infection restrictions change?
This was an unannounced focused inspection of Safe and Well-led only; Effective, Caring and Responsive were not inspected and previous ratings were used for the overall rating. This explanation was written from the published report of 9 November 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2021
Fairhaven Care Home was inspected but not rated; inspectors found appropriate infection control, but parts of the policy were out of date.
This was an announced, targeted inspection on 23 February 2021. It looked only at infection prevention and control during the coronavirus pandemic.
Inspectors found safe arrangements for visitors, new admissions and people returning from hospital. Visitors were screened, tested and given protective equipment. New admissions were tested and isolated for 14 days.
The home had regular COVID-19 testing, enough protective equipment and cleaning records. Staff had infection control training, and the home assessed mental capacity when people needed decisions about testing or immunisation.
The service was inspected but not rated. This means the inspection did not give an overall quality rating or a rated judgement for the five main areas of care.
Safe family visits
The home screened visitors, used testing and provided protective equipment. A separate room with an external entrance was available for family visits.
“There were procedures in place to support safe visiting by family members or professionals.” from the report
Admissions managed carefully
New admissions and people returning from hospital were tested and isolated for 14 days to reduce the risk of infection spreading.
“New admissions to the service were supported in line with best practice guidance.” from the report
Regular testing
People and staff were tested regularly. Staff had twice-weekly lateral flow tests and weekly PCR tests.
“People and staff were regularly tested for COVID-19.” from the report
Cleaning and protective equipment
The home had enough protective equipment and kept records of frequent cleaning of high-touch areas.
“Staff kept detailed records of their cleaning schedules, which included a program of frequent cleaning of high touch surfaces, such as light switches, handrails and door handles.” from the report
Policy needed updating
needs fixingParts of the infection prevention and control policy were out of date. The home agreed to review it, although inspectors said the practices being followed were appropriate.
“We found some parts of the provider's infection prevention and control policy was not up to date.” from the report
- 01Has the infection prevention and control policy been fully reviewed and updated?
- 02Are visitors still screened, tested and given protective equipment before entering the home?
- 03How are new admissions and people returning from hospital tested and supported during isolation?
- 04How often are people and staff currently tested for COVID-19?
- 05How are decisions about COVID-19 testing and immunisation made for people who may lack mental capacity?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; it did not rate the overall service or the other four main areas of care. This explanation was written from the published report of 16 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Fairhaven Care Home
3 rated inspections over 4 years: the service has improved, from Requires improvement to Good.
- November 2021Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2021Inspected but not ratedSafe: Inspected but not rated
- February 2019Goodup from Requires improvementSafe: GoodWell-led: Good
- February 2018Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- June 2017
Registered with the Care Quality Commission on 30 June 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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84 live-in carers within about two hours of Isle of Wight
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,010 to £1,230 a week. 68 can care for a couple. 11 years' experience on average.
“I cannot recommend Prisca highly enough, she is one in a million.”
“He stayed with her throughout the pandemic, refusing to visit his own family, who lived nearby, to reduce the risk of infection.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.