CQC report explained · a residential care home
What the CQC found at Faircross Care Home London Limited
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about staffing and infection prevention and control. They found checks for visitors, regular staff testing, effective use of protective equipment and arrangements for managing outbreaks.
- Effective?
- Good
- This was not assessed in this targeted inspection.
- Caring?
- Good
- This was not assessed in this targeted inspection.
- Responsive?
- Good
- This was not assessed in this targeted inspection.
- Well-led?
- Good
- This was not assessed in this targeted inspection.
What inspectors found, February 2022
Inspected but not rated; inspectors found good infection control, enough staff and measures to manage COVID-19 risks.
This was a targeted inspection on 20 January 2022. Inspectors checked infection prevention and control, staffing pressures and whether the home was following COVID-19 measures. The visit was announced 24 hours in advance.
The home had five people living there and could support up to five people with autism or learning disabilities. Inspectors found enough staff to meet people's needs, with a contingency plan for extra staff if needed.
Inspectors found checks for visitors, regular testing for staff, suitable use of protective equipment and clean premises. They were assured that the home was managing infection risks, including outbreaks, admissions, visiting and vaccination requirements.
This report does not give a quality rating. It only records what inspectors checked during this targeted review, so it does not assess all areas of care.
Enough staff
Inspectors found that staffing was sufficient to meet people's needs. The home also had a contingency plan for emergency staffing needs.
“The provider ensured they had enough staff at all times to meet people's needs.” from the report
Staff training and protective equipment
Staff had infection control training and inspectors saw them using protective equipment correctly.
“All staff had been trained in infection control and the use of PPE.” from the report
Visitor infection checks
Visitors had to meet temperature, vaccination and recent negative test requirements before entering. Protective equipment was also provided.
“Visitors to the home were checked before entering the building.” from the report
Outbreak planning
During a recent COVID-19 outbreak, the home stopped visits and isolated infected people. People who could not see relatives were supported with video calls.
“During a recent outbreak of COVID-19 in the home, the provider had stopped visitors attending the service” from the report
Inspectors raised no specific concerns in this report.
- 01How are visitors currently checked before entering the home?
- 02What testing and infection control measures are currently required for staff?
- 03What is the current plan if there is a COVID-19 outbreak in the home?
- 04How would you cover staffing if existing staff could not cover an absence?
- 05How would people keep in touch with relatives if visits had to stop?
This was a targeted inspection of infection prevention and control, staffing pressures and COVID-19 measures; the service was inspected but not rated and the other areas of care were not assessed. This explanation was written from the published report of 16 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2020
Faircross Care Home London Limited was rated Good; inspectors found safe, kind and personalised care, with improvements since the previous inspection.
This was an unannounced inspection on 13 February 2020. One inspector spoke with four people, three staff members and one relative. They reviewed care records, medicines records, staff recruitment and supervision files, training information, and health and safety records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. People told inspectors they felt safe. Staff understood safeguarding, risks were assessed, medicines were managed safely and there were enough staff. People were treated with kindness, supported to make choices and helped to stay independent.
The home supported up to five people with learning disabilities, and all five places were occupied during the inspection. Care plans were personalised and communication needs were recorded. The report says the previous rating was Requires Improvement, published in February 2019, and that improvements had been made.
People felt safe
People and relatives told inspectors they felt safe. Staff knew how to recognise and report possible abuse, and risk assessments set out ways to reduce risks.
“People and relatives told us they felt safe living at the service.” from the report
Safe medicines
Staff were trained and checked as competent to give medicines. Medicines records and folders were audited.
“Staff were trained to administer medicines and this training was refreshed regularly.” from the report
Kind and respectful care
Inspectors observed kind and caring interactions. Staff gave people time to make choices and respected their privacy, dignity and cultural needs.
“People told us, and our observations confirmed, staff were kind and caring.” from the report
Choice and independence
People were supported to make decisions, do household tasks, go out and develop skills. Their rooms could be decorated to their preferences.
“The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion.” from the report
Personalised support
Care plans included people's preferences, health needs, communication methods and guidance for daily support. Activities were planned around what people wanted to do.
“People's care plans were personalised. They recorded information about people's needs and preferences.” from the report
Improvements in management
The report says the home acted on the previous inspection findings. Training, staffing, quality checks and policies had improved.
“They had overseen improvements to quality assurance, training and staffing.” from the report
A repair was needed
minorInspectors found that a blind in one person's room was broken. The provider arranged for it to be fixed during the inspection.
“We saw the blinds in one person's room was broken, the provider ensured these were fixed at our request.” from the report
- 01How do you make sure risk assessments are reviewed promptly when a person's needs or behaviour changes?
- 02What checks are used to make sure medicines are given and recorded correctly every time?
- 03How will you involve my relative and our family in care plan and risk assessment reviews?
- 04How do you record and follow up repairs or maintenance issues in people's rooms?
- 05How do you support each person to choose activities and develop independence in daily life?
This was an unannounced planned inspection covering the care provided, the premises and all five key questions. This explanation was written from the published report of 26 March 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Faircross Care Home London Limited
3 rated inspections over 2 years: the service has improved, from Inadequate to Good.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Faircross Care Home London Limited →
- March 2020Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Faircross Care Home London Limited →
- February 2019Requires improvementup from InadequateSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- June 2018InadequateSafe: InadequateEffective: InadequateCaring: Requires improvementResponsive: Requires improvementWell-led: Inadequate
- January 2017
Registered with the Care Quality Commission on 12 January 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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