CQC report explained · a residential care home
What the CQC found at Fair View Lodge
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection risks were being managed through PPE, testing, cleaning, risk assessments and visiting procedures. The provider said it had measures to reduce the risks linked to COVID-19 staffing pressures.
- Effective?
- Good
- This area was not covered by the targeted inspection and no rating was given.
- Caring?
- Good
- This area was not covered by the targeted inspection and no rating was given.
- Responsive?
- Good
- This area was not covered by the targeted inspection and no rating was given.
- Well-led?
- Outstanding
- This area was not covered by the targeted inspection and no rating was given.
What inspectors found, March 2022
Inspected but not rated; inspectors found strong infection control and visiting arrangements during the COVID-19 pandemic.
This was an announced, targeted inspection on 4 February 2022. Inspectors looked mainly at infection prevention and control, visiting arrangements and whether COVID-19-related staffing pressures were affecting the home.
Inspectors were assured that the home was using personal protective equipment safely, arranging testing, following visiting guidance and keeping the premises clean. Staff had training, risk assessments and an up-to-date infection control policy.
The home was inspected but not rated. This report does not provide a full overall rating or ratings for the other four areas of care.
Infection control
The home had PPE available, staff used it correctly and regular testing was carried out for people and staff.
“Staff were observed to be wearing PPE appropriately and disposed of it in clinical waste bins.” from the report
Safe visiting
Visitors were screened, given safety information and supported to follow handwashing and face-covering guidance.
“There was prominent signage and instructions to explain what people should do to ensure safety.” from the report
Clean environment
The home had a cleaning schedule covering all areas, including frequently touched surfaces.
“A cleaning schedule for all areas of the service was in place and implemented to ensure the whole service was effectively cleaned on a regular basis, including high touch points.” from the report
Keeping in touch
Staff helped people maintain contact with friends and relatives, including through video calls.
“Staff helped people to stay in touch with their friends and family.” from the report
Inspectors raised no specific concerns in this report.
- 01How are COVID-19-related staffing pressures affecting staffing levels and people’s usual care?
- 02Are people and staff still tested at the frequency described in the report?
- 03How are visitors currently screened and supported to follow infection prevention procedures?
- 04How does the home currently help people keep in touch with friends and relatives?
- 05When was the home last given full ratings for effective, caring, responsive and well-led care?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; it was not a full inspection of all five key questions. This explanation was written from the published report of 3 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2018
Rated Good overall, with Outstanding leadership; inspectors found safe, caring and personalised support.
The inspection was announced and took place on 10 January 2018. One inspector looked at the home, records and care plans for all three people living there. They spoke with staff, managers, family members and visiting professionals, and spent time observing people.
The home was rated Good in Safe, Effective, Caring and Responsive. Inspectors found enough suitably trained staff, safe medicines practice, detailed care plans, good healthcare support and personalised communication. People were supported to make choices, develop independence and take part in activities in the community.
The home was rated Outstanding for Well-led. Inspectors found strong leadership, a positive culture and thorough systems for checking quality and learning from incidents. The overall Good rating means the home was meeting the CQC standards, with leadership judged to be better than expected.
Personalised care
Care plans gave staff clear instructions about how each person wished to be supported. Inspectors saw these plans being followed in practice.
“Plans were very person centred and gave clear, detailed step by step guidance on the detail of how each person liked and wished to be supported” from the report
Positive progress
People were supported to communicate more positively, manage anxiety and try new activities. Inspectors linked this to greater community involvement and fewer distressed behaviours.
“We saw and heard how people had been supported consistently to have new experiences, establish communication in more positive ways and build more positive relationships.” from the report
Kind and respectful staff
Staff knew people well and treated them with kindness, respect and patience. Personal care was provided privately, and people's homes and belongings were respected.
“Staff treated people with kindness and thoughtfulness.” from the report
Safe staffing and medicines
The home had staffing arrangements based on individual needs, including one-to-one support during the day. Staff were trained and assessed before giving medicines.
“People received their medicines safely and as prescribed to ensure they were effective.” from the report
Strong leadership
Inspectors found a clear culture of learning and improvement. Managers used audits, incident reviews and staff development to check and improve the service.
“There was a strong emphasis on continually striving to improve the service and people's lives.” from the report
Some legal authorisations were pending
minorThe report said only one relevant Deprivation of Liberty Safeguards authorisation had been granted and others were awaiting re-authorisation. Ask the home what the current position is and which restrictions are covered.
“although only one had been granted, others were awaiting re-authorisation.” from the report
Hot water tap needed fixing
minorInspectors found a staff toilet tap delivering very hot water. The problem was fixed immediately and inspectors said it presented no risk to people living at the home.
“On the inspection we identified a hot water tap to the staff toilet was delivering water at a very hot temperature, but this was immediately rectified and presented no risks to people living at the service.” from the report
- 01Which Deprivation of Liberty Safeguards authorisations are currently in place for my relative, and have any pending applications now been re-authorised?
- 02How would you use positive behavioural support to help my relative manage anxiety or distress?
- 03What one-to-one staffing would my relative receive during the day, and how would this change for activities or outings?
- 04How would you adapt communication, care plans and information so my relative could understand choices and raise concerns?
- 05How are care plans reviewed with the person and their family, and how would you measure progress towards greater independence?
This was an announced inspection of the overall service and all five key questions, with records and support plans for all three people reviewed. This explanation was written from the published report of 4 April 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk. The report was longer than we could read in one go; the later sections may not be reflected.
Every inspection of Fair View Lodge
2 rated inspections over 2 years: the service has held its Good rating throughout.
- March 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- April 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Outstanding
- January 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2013
Report published without a new overall rating.
- August 2012
Report published without a new overall rating.
- April 2011
Registered with the Care Quality Commission on 20 April 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
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17 live-in carers within about an hour of Devon
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,270 a week. 15 can care for a couple. 13 years' experience on average.
“She is such a warm and gentle person while being professional and competent at the same time.”
“She looked after my mum, who can be incredibly challenging, so well and so gently, and we always felt confident that my mum was getting the best care available.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.