CQC report explained · a residential care home
What the CQC found at Eynesbury House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection prevention and control arrangements were in place, including testing, PPE, cleaning, visiting and outbreak management.
- Effective?
- Good
- This area was not covered by this targeted inspection.
- Caring?
- Good
- This area was not covered by this targeted inspection.
- Responsive?
- Good
- This area was not covered by this targeted inspection.
- Well-led?
- Good
- This area was not covered by this targeted inspection.
What inspectors found, April 2021
Inspected but not rated; inspectors were assured that infection prevention and control measures were in place.
This was an announced, targeted inspection on 14 April 2021. It was carried out during the COVID-19 pandemic and focused on infection prevention and control in the home.
Inspectors reviewed the home, spoke with people and staff, and asked the provider for infection control policies and audit findings. They found the home was clean, cleaning was taking place, and staff had training in PPE, infection control and COVID-19.
Inspectors were assured about testing, social distancing, shielding, safe admissions, PPE, cleaning, visitor arrangements and managing possible outbreaks. The service was inspected but not rated, so this report does not provide a Good, Requires improvement or other overall rating.
Infection control policy
Inspectors found the infection prevention and control policy was up to date.
“We were assured that the provider's infection prevention and control policy was up to date.” from the report
Visitor safety
Visitors had health checks, rapid COVID-19 testing and PPE before entering. A booking system and designated visitors were in place.
“They were then provided with personal protective equipment (PPE). People had designated people who were able to visit.” from the report
Clean environment and trained staff
The home was clean, cleaning was taking place during the visit, and staff had relevant infection control and PPE training.
“The service was clean and there was cleaning in progress throughout our visit.” from the report
Inspectors raised no specific concerns in this report.
- 01Are the visitor booking, health screening, testing and PPE arrangements still in place?
- 02How do you currently support residents to keep in contact with family and friends?
- 03How often are staff trained in PPE, infection control and COVID-19 procedures?
- 04How are cleaning checks and infection control audits recorded and followed up?
- 05What arrangements are in place if there is an infection outbreak?
This was a targeted inspection of infection prevention and control measures during the COVID-19 pandemic; it was not a full assessment of the other areas of care. This explanation was written from the published report of 29 April 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, January 2019
Eynesbury House was rated Good; inspectors found safe, caring and well-managed support, with major improvements since the previous inspection.
Inspectors visited twice, including one unannounced visit, and reviewed care records, medicines, fire safety checks and quality audits. They observed staff and spoke with people living there, a relative, staff and outside professionals.
They found enough trained staff, safer medicines management and improved risk assessments. Care plans were detailed and personal. People were supported to make choices, stay independent, eat well and use health services.
People said staff were kind and respectful. Inspectors found that activities were planned around people's interests and that complaints could be raised. The home had a registered manager, a quality monitoring system and staff who felt supported.
The overall rating and all five question ratings were Good. The previous inspection in August 2017 had rated the home Requires Improvement overall and in every question, so this report describes a substantial improvement.
Improved safety
Risk assessments had been reviewed, staffing had improved and medicines were managed safely.
“At this inspection we found that improvements had been made.” from the report
Personalised support
Care plans gave staff detailed information about each person's needs, preferences and chosen support.
“Support plans were up-to-date and described each person's individual needs in detail so that staff knew what support each person wanted from staff.” from the report
Kind and respectful staff
People told inspectors they liked the staff. Staff supported privacy, dignity, independence and personal choice.
“People liked the staff. Staff treated people with respect and showed they knew each person well.” from the report
Activities based on interests
People discussed their plans with keyworkers and were supported to take part in activities linked to their interests and goals.
“A range of activities was on offer, personalised to each individual and based on what the person wanted to achieve.” from the report
Stronger management
The new management team provided direction, supported staff and used audits and feedback to improve the home.
“The provider had a system in place to monitor the quality of the service provided to people.” from the report
End-of-life care
minorThe home was not set up to provide end-of-life care. It had a policy, and people were encouraged to discuss and record their wishes.
“The service was not set up to provide end of life care.” from the report
- 01How have you maintained the improvements in staffing, risk assessments and medicines management since the October and November 2018 visits?
- 02How would you support my relative if they needed end-of-life care, given that the home was not set up to provide it?
- 03How would my relative's care plan be reviewed and changed as their needs develop?
- 04What activities could you offer that match my relative's interests and goals?
- 05How can my relative and our family raise a concern or make a complaint, and how would we be kept informed of the outcome?
This was an inspection of the overall service, including all five CQC questions, based on visits on 31 October and 12 November 2018 and further information received on 17 December 2018. This explanation was written from the published report of 25 January 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Eynesbury House
3 rated inspections over 3 years: the service has held its Good rating throughout.
- April 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- January 2019Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2017Requires improvementdown from GoodSafe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
- August 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- March 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 10 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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17 live-in carers within about an hour of Cambridgeshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,200 a week. 14 can care for a couple. 12 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.