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What the CQC found at Evington Home - Pilgrims' Friend Society

Goodpublished 12 February 2026, 7 months ago

Rated Good: inspectors found the home performing well and meeting their expectations.

The latest report, explained

What inspectors found, November 2018

Evington Home - Pilgrims' Friend Society was rated Good; inspectors found safe, kind and personalised care across all five areas.

Inspectors visited on 25 September 2018 without notice and returned on 1 October 2018 with notice. They spoke with people, relatives and staff, observed care, and checked care records, staff files, training and management records.

The home was rated Good for Safe, Effective, Caring, Responsive and Well-led. Inspectors found people were protected from harm, received their medicines safely, had suitable food and healthcare support, and were involved in decisions about their care.

People and relatives described staff as kind and friendly. Care was tailored to people's physical, emotional and spiritual needs. The home had systems for handling complaints, learning from incidents and checking the quality of care.

What inspectors praised

  • People felt safe

    People said they felt safe, and staff knew how to protect people and report concerns. Risk assessments and incident reviews were used to reduce risks.

    “People felt safe and protected from harm and able to raise any concerns regarding their safety.” from the report

  • Kind and respectful staff

    Inspectors saw staff treating people politely and with compassion. Staff respected privacy, choices and independence.

    “People and relatives confirmed the staff were kind, compassionate, and friendly.” from the report

  • Personalised care

    Care plans included people's health needs, preferences, hobbies and spiritual needs. Staff knew the plans and followed them.

    “We saw the care plans reflected people's physical, emotional and spiritual needs, and their individual preferences, hobbies and interests.” from the report

  • Good quality checks

    Managers used audits, surveys and feedback to monitor care and make changes. Checks covered areas such as medicines, care plans, nutrition and safety.

    “Systems were in place to monitor the quality of the service.” from the report
What inspectors were concerned about

Inspectors raised no specific concerns in this report.

Questions to ask them, based on this report
  1. 01How will you support my relative's religious or spiritual needs, particularly if their wishes differ from the home's Christian activities?
  2. 02How many staff with different skills will be available for my relative's needs, including qualified nursing staff?
  3. 03How will you manage my relative's medicines, including pain relief given only when needed?
  4. 04If my relative may lack capacity to make a decision, how will you involve them and their family, and check any Deprivation of Liberty Safeguards authorisation?
  5. 05How will you tailor activities, dementia support and end-of-life care to my relative's preferences?

This was an inspection of the overall service and all five rating areas, and it was the first inspection since the provider changed registration in September 2017. This explanation was written from the published report of 22 November 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.

The story over the years

Every inspection of Evington Home - Pilgrims' Friend Society

Each visit the CQC has published, newest first, back to the day the home was registered.

  1. November 2018Goodcurrent rating
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read what inspectors found at Evington Home - Pilgrims' Friend Society →

  2. September 2017

    Registered with the Care Quality Commission on 4 September 2017.

Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.

Next steps

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Care at home

At least 100 live-in carers within about an hour of Leicester

These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.

Most charge £980 to £1,270 a week. 83 can care for a couple. 12 years' experience on average.

Eugene M.
1 review
From £1,260 a week, 17 years caring
Based about 12 minutes from Leicester. Can care for a couple
Omoikhefe Isabel O.
2 reviews
From £1,117 a week, 18 years caring
Based about 12 minutes from Leicester. Can care for a couple
Saneliso G.
1 review
From £1,127 a week, 18 years caring
Based about 12 minutes from Leicester. Can care for a couple
Dorcas H.
1 review
From £980 a week, 14 years caring
Based about 12 minutes from Leicester. Can care for a couple
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
Caroline C., about Mary K.
“Tino was the most wonderfully rounded, empathetic and intuitive person. He not only developed a great relationship with Neville but also had a great working relationship with our existing carer.”
Anne H., about Tinotenda C.
See live-in carers near LeicesterProfiles, rates and reviews are free to look at.

Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.