CQC report explained · a residential care home
What the CQC found at Eveson Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- The inspection looked at infection prevention and control. Inspectors were assured about visitors, social distancing, admissions, protective equipment, testing, cleaning and the infection control policy.
- Effective?
- Good
- This was not covered by the inspection report.
- Caring?
- Good
- This was not covered by the inspection report.
- Responsive?
- Good
- This was not covered by the inspection report.
- Well-led?
- Good
- This was not covered by the inspection report.
What inspectors found, April 2021
Inspected but not rated; inspectors were assured by the home’s infection prevention and control arrangements.
Inspectors visited on 22 March 2021. This was an announced, targeted inspection during the coronavirus pandemic. It looked at infection prevention and control in the home.
Inspectors were assured that visitors were screened and used hand cleaning and protective equipment. They also found that staff and residents had access to regular COVID-19 testing, and that staff had received infection control training.
The home was clean and its layout supported social distancing and self-isolation. The service was inspected but not rated, so this report does not give an overall quality rating.
Visitor safety
Visitors had to wash and sanitise their hands, have their temperature taken and wear protective equipment.
“Visitors were required to wash and sanitise their hands, have their temperature taken and wear Personal Protective Equipment (PPE).” from the report
Testing and protective equipment
Staff and residents had access to regular COVID-19 testing, and inspectors found plentiful protective equipment. Staff had also received specific infection prevention training.
“Staff took a COVID-19 test three times a week and people every 28 days.” from the report
Clean environment
Inspectors found the environment clean, with cleaning arrangements intended to reduce the spread of infection.
“The environment was clean. Cleaning regimes decreased the risk of infection transmission within the premises.” from the report
Suitable layout
The separate living spaces supported social distancing and self-isolation if needed.
“This enabled easy social distancing and self isolation if the need arose.” from the report
Inspectors raised no specific concerns in this report.
- 01How are staff and residents tested for COVID-19 now?
- 02What protective equipment is available, and when must staff use it?
- 03How are visits managed, including hand cleaning, temperature checks and protective equipment?
- 04What happens if someone returns from hospital or a new person is admitted?
- 05How often are the home’s infection prevention and control policy and staff training reviewed?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; the service was inspected but not rated and the report does not cover the other care quality areas. This explanation was written from the published report of 1 April 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, September 2018
Eveson Road rated Good; inspectors found safe, kind and personalised care, with minor gaps in complaint records and end-of-life planning.
This was an unannounced inspection on 16 August 2018, with a telephone call to a relative on 21 August. Inspectors spoke with staff and managers, observed care, and checked care, medicine, recruitment, training and quality records.
All five areas were rated Good: safe, effective, caring, responsive and well-led. Inspectors found detailed risk assessments, safe medicine records, suitable staff training, kind support and care plans that reflected the person's preferences.
There were two minor shortfalls. The latest complaint records did not always show what action was taken or how this was explained. The end-of-life plan was initially minimal, but the home told inspectors after the visit that a plan had been put in place.
Detailed risk planning
Risk assessments covered the person's activities, health and possible sources of anxiety or physical harm. They were reviewed monthly or sooner when needed.
“We found that very detailed and comprehensive risk assessments were in place.” from the report
Kind and respectful care
Staff were observed to have a friendly relationship with the person and supported their choices, privacy and independence.
“We saw that there was a positive friendly relationship between [person's name] and those caring for them.” from the report
Personalised support
Care plans described the person's personality, interests, preferences and hopes. Staff supported activities and friendships that mattered to the person.
“We found care plans to be extensive and cover numerous aspects of the person's life.” from the report
Supported and trained staff
Staff received induction, ongoing training, supervision and appraisals. They could request extra training and understood the person's communication and support needs.
“The Provider Information Return told us that staff were inducted, trained, continually developed, supervised and supported” from the report
Strong quality checks
The home used regular audits covering care records, medicines, health, infection control, fire safety and the building.
“We found that an extensive number of audits were in place.” from the report
Complaint records
needs fixingMost complaint records were clear, but the latest ones did not record the action taken or how this was communicated to the person raising the concern. The manager said this was completed after the inspection.
“the last few recorded did not provide information on the action taken in relation to the concern and how this was communicated to the person with the concern.” from the report
End-of-life planning
needs fixingThe end-of-life section of the care plan was initially minimal and a plan had not yet been implemented. The manager told inspectors after the visit that a plan was then in place.
“a plan had been considered, but it had yet to be implemented.” from the report
- 01Can you show us how complaints are now recorded, including the action taken and how the outcome is explained?
- 02What does the person's current end-of-life plan cover, and when will it be reviewed with the family and relevant professionals?
- 03What is the current position on the DoLS application that was awaiting approval at the inspection?
- 04How do you make sure the building work and any future changes do not affect the person's safety or daily life?
- 05How will you support communication and recognise when the person does not want to take part in care or activities?
This was an unannounced comprehensive inspection covering all five CQC questions; it was the first inspection since the home registered in December 2016. This explanation was written from the published report of 29 September 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Eveson Road
Each visit the CQC has published, newest first, back to the day the home was registered.
- April 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- September 2018GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2016
Registered with the Care Quality Commission on 16 December 2016.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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Most charge £980 to £1,230 a week. 88 can care for a couple. 10 years' experience on average.
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