CQC report explained · a residential care home
What the CQC found at Evergreen Court
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, February 2022
Inspected but not rated; inspectors found strong infection prevention and control arrangements.
This was an unannounced, targeted inspection on 20 January 2022. It focused on infection prevention and control during the COVID-19 pandemic, and asked about staffing pressures.
Inspectors found the home was clean and free from clutter. There was enough personal protective equipment, hand gel was available, and people and staff took part in regular COVID-19 testing.
Visitors had to provide a negative COVID-19 test and wear protective equipment. The home also had an up-to-date infection control policy, carried out environmental checks, and supported different types of visits.
The home was inspected but not rated. This report does not give an overall quality rating or full ratings for all five areas of care.
Clean environment
Inspectors found the home clean and without clutter. Domestic assistants maintained a hygienic environment.
“The service was clean and free from clutter. The provider employed domestic assistants who maintained a hygienic environment for people.” from the report
Protective equipment and testing
The home had a plentiful supply of protective equipment and regular COVID-19 testing was available for people and staff.
“The provider had a plentiful supply of PPE. PPE stations were located throughout the home and disinfectant hand gel was readily available for staff.” from the report
Visitor safety
Visitors were screened and had to test negative and wear protective equipment. The home also offered window, pod and some indoor visits.
“Visitors were required to have a negative COVID-19 test and were required to wear PPE.” from the report
Infection control systems
The home had an up-to-date infection control policy, carried out environmental audits and kept staff up to date with government guidance.
“The provider had an up to date infection control policy in place and carried out appropriate environmental audits.” from the report
Inspectors raised no specific concerns in this report.
- 01How are staffing pressures affecting people living at the home now?
- 02How do you currently manage visitors, including testing and protective equipment?
- 03How often are people and staff tested for COVID-19?
- 04How do you manage visits for essential care givers and people receiving end of life care?
- 05How do you check that your infection prevention and control policy is being followed?
This was a targeted inspection of infection prevention and control and staffing pressures; the service was inspected but not rated and the report does not give a full assessment of all areas of care. This explanation was written from the published report of 8 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, January 2020
Rated Good; inspectors found safe, kind and personalised care, and confirmed that earlier medicines and record-keeping problems had been addressed.
This was an unannounced inspection on 10 January 2020. One inspector spoke with people living at the home, relatives and staff, observed care, and checked care, medicines, recruitment and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, suitable training, safe medicines arrangements, clean premises and good support for people's health, choices and daily lives.
The previous inspection had rated the home Requires Improvement because medicines records were not always accurate and audits had missed some problems. Inspectors said these issues had been addressed at this inspection.
Medicines were managed safely
Inspectors found that the earlier problems with medicine records had been put right. Records were accurate, current and regularly checked.
“Medicine administration records were accurate, up to date and regularly reviewed.” from the report
Enough trained staff
The home had enough staff to meet people's needs. Recruitment checks, induction, supervision and training were in place.
“There were enough staff on duty to meet the needs of people.” from the report
Kind and respectful care
People and relatives described staff as kind. Staff supported dignity, independence and involvement in care decisions.
“People and family members told us staff were kind and treated people with respect.” from the report
Personalised daily life
Care plans reflected individual needs and preferences. People were supported to take part in activities and maintain links with the community.
“Regular person-centred activities took place.” from the report
Improved management checks
The provider and manager had improved their monitoring since the previous inspection. Audits were current and actions were recorded.
“Regular audits were carried out. These were up to date and any identified issues were documented and actioned.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you check that medicines records remain accurate and up to date?
- 02What do your regular audits cover, and how do you make sure identified issues are acted on?
- 03How will you assess and review my relative's individual needs, preferences and communication needs?
- 04What activities and community links would be available for my relative, including if they are living with dementia?
- 05How will you involve my relative and our family in care planning and decisions?
This was an unannounced inspection of the care and premises, covering all five CQC questions; Safe and Well-led had improved from Requires Improvement, while the other three ratings remained Good. This explanation was written from the published report of 29 January 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Evergreen Court
4 rated inspections over 4 years: the service has improved, from Requires improvement to Good.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- January 2020Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2019Requires improvementdown from GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- April 2017Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2015Requires improvementSafe: GoodEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- April 2014
Report published without a new overall rating.
- October 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- August 2011
Registered with the Care Quality Commission on 26 August 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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35 live-in carers within about an hour of Middlesbrough
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,230 a week. 31 can care for a couple. 9 years' experience on average.
“I found Alison to be kind , caring helpful concencious... Alison has a heart of gold”
“Petty introduced herself to Mum every time she was caring for her and responded very quickly to Mum if she was distressed in the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.