CQC report explained · a residential care home
What the CQC found at Eve Belle
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, April 2023
Rated Good across all five areas; inspectors found safe, kind and personalised care, with a few suggestions for improvement.
This was the first inspection since the home registered in August 2022. It was unannounced and took place over 21 and 22 February 2023. Inspectors spoke with people living there, relatives and staff, and reviewed care records, medicines, staff files and quality checks.
The home was rated Good overall and Good in Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough suitable staff, safe medicines practice, good infection control and appropriate support with food, drink and healthcare.
People were treated with kindness, dignity and respect. Their care plans reflected their needs and preferences. The home offered a range of activities, spaces for visitors and links with local community groups. Inspectors suggested some improvements, including offering activity information in large print and adding infection monitoring to quality checks.
Safe staffing and medicines
Inspectors found enough competent staff to meet people's needs. Medicines were recorded accurately and given as prescribed.
“Accurate medicines records were maintained, and people received their medicines as prescribed.” from the report
Kind and respectful care
People and relatives described staff as kind, helpful and attentive. Observations showed positive relationships between people and staff.
“People received support from staff that ensured they were treated with care and kindness; and their care was person-centred.” from the report
Good food and healthcare support
People had choices at meals and were supported to eat and drink enough. The home worked with healthcare professionals when people needed extra help.
“The dining experience for people was very positive. People were offered different options of food and drink at each meal.” from the report
Activities and social contact
People could take part in activities such as reading, crafts, baking, games, exercise, shopping and visits to local cafes. Relatives could visit without restrictions imposed by the home.
“People were supported and encouraged to participate in social activities.” from the report
Person-centred environment
The home had different communal and private areas, personalised rooms and spaces for activities and visitors.
“Private spaces were scattered throughout the service to enable people to spend time with their families, visitors, or to have time alone.” from the report
Feedback questionnaires had not started
minorAt the time of inspection, people and their representatives had not yet been given questionnaires to provide feedback. The manager said this would begin after the home had been open for six months.
“People and those acting on their behalf had not yet been given the opportunity to provide feedback about the service through the completion of questionnaires.” from the report
Activity information may need large print
minorThe activity programme was available in easy-read and pictorial formats, but inspectors said large print should also be considered for people with sight impairment.
“Consideration should be made to provide this in a large print format to assist people who have an impairment with their vision.” from the report
Infection monitoring to be added
minorThe home's quality checks covered several areas, but the manager was advised to include infection monitoring.
“The registered manager was advised to include the monitoring of infections.” from the report
- 01Have feedback questionnaires now been given to people and their representatives, and what changes have resulted from the feedback?
- 02Is the activity programme now available in large print for people with sight impairment?
- 03How are infections now included in the home's quality monitoring?
- 04How often will my relative's care needs be reviewed, especially if their needs change?
- 05How will you keep me informed about my relative's healthcare needs and appointments?
This was an unannounced first inspection covering all five key questions, including infection prevention and control; there were no previous ratings to carry over. This explanation was written from the published report of 13 April 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Eve Belle
Each visit the CQC has published, newest first, back to the day the home was registered.
- April 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2022
Registered with the Care Quality Commission on 2 August 2022.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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35 live-in carers within about an hour of Essex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 25 can care for a couple. 10 years' experience on average.
“Not only was she professional, polite and efficient but she bought a lovely smile and laughter to my parents home.”
“She brought fun and stimulation into mums life.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.