CQC report explained · a residential care home
What the CQC found at Eton House Residential Home
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Risks were assessed, medicines were managed safely and incidents were reviewed, although some people waited longer than necessary for meals at lunchtime.
- Effective?
- Outstanding
- People had positive health and wellbeing outcomes. Staff had excellent training, especially in dementia care, and worked with health professionals to support people's needs.
- Caring?
- Outstanding
- People were treated with kindness, dignity and respect. Staff knew people's preferences and supported them to make choices and remain involved in their care.
- Responsive?
- Good
- Care plans were personalised and regularly reviewed. People were offered activities and support to maintain relationships, and complaints and concerns were acted on promptly.
- Well-led?
- Outstanding
- Leadership was exceptional. The home used research, audits, staff feedback and partnerships with other organisations to improve dementia care and other aspects of the service.
What inspectors found, March 2019
Rated Outstanding; inspectors found exceptional, person-centred care, with a small delay for some people receiving meals.
Inspectors made an unannounced visit on 22 January 2019. They spoke with people, relatives, staff, managers and health professionals. They observed care and reviewed care records, staff files, audits and other records.
The home was safe and well organised. Risks were assessed, medicines were managed properly and staff were recruited with appropriate checks. However, some people waited longer than necessary for their meals during lunch.
Care was especially strong for older people with dementia. Staff had excellent training, understood people's individual needs and supported their health, choices, relationships and independence. Inspectors also found strong leadership, learning and improvement.
The overall rating was Outstanding. Safe and Responsive were rated Good. Effective, Caring and Well-led were rated Outstanding. The home had also been rated Outstanding at the previous inspection on 13 August 2016.
Dementia care
Care was tailored to people's lives, communication needs and behaviour. Staff used person-centred approaches to help people live well with dementia.
“Care was person-centred and focused on ensuring people with dementia lived the best possible life.” from the report
Staff training
Training and induction were particularly strong. Staff were taught about dementia through practical and experience-based learning.
“Staff support and training was excellent, particularly in the care of older adults with dementia.” from the report
Kind and respectful care
Inspectors saw staff respect privacy, offer choices and support people's independence. Families and professionals also gave very positive feedback.
“People were truly respected and valued as individuals; and empowered as partners in their care in an exceptional service.” from the report
Strong leadership
Managers used audits, research, feedback and training to keep improving the service. The workplace culture was described as positive and open.
“Leaders and the service culture they created drove and improved high-quality, person-centred care.” from the report
Safe medicines
Medicines records checked by inspectors were complete and accurate. Staff were trained and their competence was checked.
“We looked at eight medicines administration records (MARs) and found they had been completed accurately.” from the report
Waiting for meals
needs fixingDuring lunch, some people were left sitting for longer than necessary before receiving their meals. The report does not say that anyone was harmed as a result.
“During the lunch period, some people were left to sit for a longer than necessary period to receive their meals.” from the report
- 01What has been done to prevent people waiting too long for meals during busy lunchtime periods?
- 02How many staff are available at different times of day, and how is this staffing level reviewed?
- 03How will you make sure my relative's dementia care plan reflects their communication needs, preferences and personal history?
- 04How are people's end of life wishes recorded and reviewed with them and their relatives?
- 05How do you review medicines that may affect mood, alertness or falls, including sedative medicines?
This was an unannounced inspection covering all five CQC questions, including the premises and the care provided; the previous overall rating from 13 August 2016 was also Outstanding. This explanation was written from the published report of 22 March 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Eton House Residential Home
2 rated inspections over 3 years: the service has held its Outstanding rating throughout.
- March 2019Outstandingcurrent ratingstayed OutstandingSafe: GoodEffective: OutstandingCaring: OutstandingResponsive: GoodWell-led: Outstanding
- August 2016OutstandingSafe: GoodEffective: OutstandingCaring: OutstandingResponsive: GoodWell-led: Outstanding
- February 2014
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- April 2012
Report published without a new overall rating.
- November 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 31 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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83 live-in carers within about an hour of Windsor and Maidenhead
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 76 can care for a couple. 12 years' experience on average.
“I can truly say that Peter always put Dad at the centre of everything and I know that they found a great friendship in difficult times.”
“Not only has she looked after him beautifully, she has also been great company for him with lively conversation, kindness and humour.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.