CQC report explained · a residential care home
What the CQC found at Estoril
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff, appropriate recruitment checks, safeguarding arrangements and safe medicines systems. They also noted that a stair carpet had become worn and was awaiting replacement.
- Effective?
- Good
- Staff had training, induction, supervision and appraisals. People were supported with decision-making, food and drink, healthcare and access to suitable facilities.
- Caring?
- Good
- Staff were kind and understood people's preferences and histories. People were supported to build independence, maintain relationships and have their privacy respected.
- Responsive?
- Good
- Care plans were individualised and regularly reviewed, and people and relatives were involved in planning care. People had communication support and access to activities in the home and local community.
- Well-led?
- Good
- The home had a registered manager, a shared vision and systems to monitor quality. Staff said they were supported, and people were encouraged to give their views.
What inspectors found, December 2018
Rated Good; inspectors found safe, kind and person-centred care, with the responsive rating improved from Requires Improvement.
Inspectors made an unannounced visit on 26 November 2018. They observed four people, spoke with staff, managers, a healthcare professional and a relative, and reviewed care and service records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines practice, suitable training, kind care and regular involvement of people and relatives in care planning.
The responsive rating improved from Requires Improvement because new care-planning documents had been fully introduced. The overall Good rating stayed the same as at the previous inspection.
Person-centred care
Care plans reflected people's individual needs, preferences and goals. Relatives were involved in planning and reviewing care.
“People had very person-centred support plans in place.” from the report
Promoting independence
Staff encouraged people to take part in daily tasks and develop new skills. People were also supported to take positive risks and achieve goals.
“People were encouraged to help around the home with daily living tasks and staff told us people had learnt new skills in this way.” from the report
Communication support
Staff supported different ways of communicating, including pictures, basic Makaton and communication boards.
“We saw staff were very good at ensuring people could communicate in whatever form they found comfortable.” from the report
Activities and community life
People took part in activities they enjoyed and accessed the local community regularly. The report also says people were supported to go on holidays.
“People accessed the community every day to take part in activities such as bowling, shopping, walks and sports activities.” from the report
Kind and respectful care
Inspectors saw people were happy and relaxed with staff. People's dignity, privacy and relationships were supported.
“People were treated with dignity and respect and their diverse needs were also supported.” from the report
Worn stair carpet
minorInspectors noted that a stair carpet had become worn. The home was waiting for a replacement, so families may want to check whether this has now been dealt with.
“For example, they told us they were waiting for a new stair carpet to be fitted where this had become worn.” from the report
- 01Has the worn stair carpet been replaced, and are there any other outstanding maintenance issues?
- 02How will you support my relative's preferred way of communicating, including pictures, Makaton or a communication board if needed?
- 03How will my relative be involved in setting and reviewing their care goals and support plan?
- 04What activities and community opportunities would be available for my relative?
- 05How do staff support people to take positive risks while keeping them safe?
This was an unannounced inspection covering all five CQC questions, with the Responsive rating improved from Requires Improvement to Good and the other ratings remaining Good. This explanation was written from the published report of 8 December 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Estoril
2 rated inspections over 3 years: the service has held its Good rating throughout.
- December 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Good
- September 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 17 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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35 live-in carers within about an hour of Essex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 25 can care for a couple. 10 years' experience on average.
“Not only was she professional, polite and efficient but she bought a lovely smile and laughter to my parents home.”
“She brought fun and stimulation into mums life.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.