CQC report explained · a residential care home
What the CQC found at Esplanade House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home used PPE safely, carried out testing, maintained hygiene and social distancing, and had arrangements for visits, admissions and outbreaks.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Outstanding
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, March 2021
Inspected but not rated; inspectors found strong infection-control arrangements during the COVID-19 pandemic.
This was a targeted inspection of infection prevention and control. Inspectors checked whether the home was following safe practices during the coronavirus pandemic.
They found staff used personal protective equipment safely, followed social distancing where possible, and received infection-control training. The home was clean, with extra attention to frequently touched areas.
The home had systems for COVID-19 testing, visits, safe admissions and managing a possible outbreak. People were supported to keep in touch with relatives through calls, video calls and outdoor visits.
The service was inspected but not rated. This means this inspection did not give an overall quality rating or a standard rating for Safe.
Safe use of PPE
Staff were using the required protective equipment and followed the correct procedures for putting it on, removing it and disposing of it.
“Staff donned, doffed and disposed of personal protective equipment (PPE) safely and in line with the relevant guidance.” from the report
Contact with relatives
The home consulted people and relatives about visits and supported contact through calls, video calls and outdoor meetings.
“Since the start of the coronavirus pandemic people had been supported to maintain contact with their relatives through video calls, phone calls and by meeting them outside when able to.” from the report
Testing and admissions
The home had regular COVID-19 testing and understood the steps needed for safe admissions and new staff joining the home.
“Esplanade House had systems in place to ensure regular testing of people and staff for Covid 19 and followed government guidelines for the frequency of tests.” from the report
Clean environment
Inspectors found the home clean and hygienic, with extra cleaning measures for frequently touched areas.
“The home was clean and hygienic. Robust cleaning measure were put into place.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visits arranged now, and what checks or protective equipment are required?
- 02How often are residents and staff tested for COVID-19 or other infections now?
- 03What happens if a new resident is admitted, including any isolation and testing arrangements?
- 04What is the current plan if there is an infection outbreak in the home?
- 05How often are cleaning and infection-control audits completed, and can families see the results?
This was a targeted inspection of infection prevention and control during the COVID-19 pandemic; it was not a full inspection and the service was inspected but not rated. This explanation was written from the published report of 10 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, January 2019
Rated Good overall; inspectors found outstanding caring support, with good standards for safety, effectiveness, responsiveness and leadership.
The inspection was unannounced and took place on 4 and 7 December 2018. One inspector spoke with people living in the home, relatives, staff and visiting professionals. They also looked at care plans, staff records, medicines records and other documents, and observed care.
Inspectors found that people were safe and received effective, personalised support. There were enough staff, medicines were managed safely, risks were assessed, and staff had suitable training. People were supported with food, health care, communication, activities and making their own choices.
The caring rating was Outstanding. Inspectors saw exceptionally kind and respectful relationships. Staff supported people to keep in touch with family and friends, build confidence, stay independent and take part in their chosen lives.
The overall rating was Good. This means the home met the relevant standards at the time of this inspection, with caring judged to be particularly strong. The report does not record any breaches or enforcement action.
Kind and respectful care
Inspectors saw compassionate relationships and found that people were treated with dignity and respect.
“Staff treated people with utmost kindness, respect and compassion.” from the report
Strong family relationships
Staff helped people maintain important relationships and welcomed relatives into the home.
“The service went above and beyond to ensure that people were supported to maintain relationships with those important to them.” from the report
Promoting independence
People were encouraged to take part in everyday tasks and make choices about their lives.
“The service was committed to promoting people's independence and ensuring they enjoyed a lifestyle which was led by their individual needs and wishes.” from the report
Safe staffing and medicines
Inspectors found enough staff to meet people's needs and robust arrangements for storing, giving and recording medicines.
“There were sufficient staff to meet people's needs. Staff were not rushed in their duties and had time to sit and chat with people.” from the report
Inspectors raised no specific concerns in this report.
- 01Has the staffing level and skill mix remained the same as at the inspection, including cover for sickness and absence?
- 02How will you support my relative's preferred way of communicating, including any picture, symbol or signing systems they use?
- 03How will my relative be supported to maintain contact with family and friends?
- 04What activities and community opportunities are currently available, and how are people's individual choices respected if they do not want to join in?
- 05How are relatives involved in care plan reviews and told about changes in health or support needs?
This was an unannounced inspection of the overall service, including the premises and care provided, and it assessed all five CQC questions. This explanation was written from the published report of 30 January 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Esplanade House
2 rated inspections over 3 years: the service has held its Good rating throughout.
- March 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- January 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good
- July 2016GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2014
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- November 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 31 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
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84 live-in carers within about two hours of Isle of Wight
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,010 to £1,230 a week. 68 can care for a couple. 11 years' experience on average.
“I cannot recommend Prisca highly enough, she is one in a million.”
“He stayed with her throughout the pandemic, refusing to visit his own family, who lived nearby, to reduce the risk of infection.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.