CQC report explained · a residential care home
What the CQC found at Ernest Bold Resource Centre
Rated Outstanding: inspectors found the home performing exceptionally well.
What inspectors found, August 2020
Inspected but not rated; inspectors were assured that infection prevention and control arrangements were safe during the COVID-19 pandemic.
Inspectors visited on 11 August 2020. This was an announced, targeted inspection focused only on infection prevention and control during the coronavirus pandemic.
The home was providing short-term respite care to two people at the time. It usually supported people with learning disabilities, but was also supporting people with physical disabilities during the pandemic.
Inspectors were assured about visitors, shielding, social distancing, admissions, protective equipment, testing, hygiene, outbreak management and the infection control policy. They also found examples of staff supporting another care home and keeping people connected while they were isolating.
Infection control
Inspectors were assured that the home had arrangements to prevent and manage infections, including safe use of protective equipment and testing.
“We were assured the service were following safe infection prevention and control procedures to keep people safe.” from the report
Support for another care home
Staff helped another local care home when its staffing levels had been reduced because of COVID-19.
“Staff supported at a local care home where staff were depleted due to COVID-19.” from the report
Keeping people connected
Staff made a video to explain changes and encourage people who were isolating at home to stay in touch.
“Staff created a video for people isolating at home to keep them updated of changes at the service and to encourage them to stay in touch.” from the report
Wellbeing support
People who were not using the home during the pandemic were sent personalised packages to support their wellbeing.
“Staff sent individualised wellbeing packages to people who were not using the service during COVID-19 to maintain their wellbeing.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention and control arrangements are in place now for visitors, and how have they changed since this inspection?
- 02How are people tested when they are admitted, and how is testing managed for people already using the home and for staff?
- 03How does the home make sure protective equipment is available and used safely?
- 04What happens if someone using the home or a staff member develops an infection, and how are outbreaks managed?
- 05How will the home meet my relative's needs if they have a learning disability or a physical disability?
This was a targeted inspection of infection prevention and control during the COVID-19 pandemic; the service was inspected but not rated and other areas were not assessed. This explanation was written from the published report of 28 August 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, January 2019
Ernest Bold Resource Centre was rated Good overall, with Outstanding leadership and a minor medicines-recording shortfall.
This was an unannounced planned inspection on 28 November 2018. Two inspectors reviewed information about the service, spoke with one person, four relatives, three staff and the registered manager, and checked two people's care and medicines records.
Inspectors found that people were safe, supported by trained staff and given enough food and drink. Staff were kind, respected people's dignity and independence, and tailored care, activities and communication to individual needs.
The home was rated Good for Safe, Effective, Caring and Responsive. It was rated Outstanding for Well-led because the manager had strong systems for checking quality, acting on feedback and improving people's independence.
There was one shortfall. Staff were not consistently recording the temperature where medicines were stored, although inspectors found no evidence that medicines had been affected and the manager acted immediately.
Kind and respectful staff
Relatives spoke positively about the support. Staff encouraged conversation, respected privacy and promoted independence.
“People were supported by staff who were kind and caring to them.” from the report
Personalised support
Staff understood people's likes, dislikes, routines and communication needs. Activities were chosen around individual interests and people were supported to access the community.
“People were supported by staff who had a good understanding of their likes, dislikes and preferences with regards to their care.” from the report
Strong leadership
The manager used audits, feedback and improvement plans to monitor care and make changes. Inspectors rated leadership Outstanding.
“The registered manager had a quality assurance system in place that enabled them to monitor the quality of the care provided and make improvements where required.” from the report
Good involvement and communication
People and relatives could influence meetings and give feedback. Information was adapted to help people understand and communicate.
“People, their relatives, health professionals and staff were asked to complete questionnaires to provide feedback on their experience of the service.” from the report
Medicine storage records
needs fixingStaff did not consistently record the temperature of the room where medicines were stored. Inspectors found no evidence that medicines had been affected, and the manager acted straightaway.
“We found that staff were not consistently recording the temperature of the room where medicines were stored.” from the report
- 01How are medicine-storage temperatures checked and recorded now?
- 02What action was taken after the inspection to prevent medicine temperature records being missed?
- 03How will you make care records more person-centred, as planned in the report?
- 04How are people supported to choose activities and build confidence in travelling independently?
- 05How will you make information accessible for someone who uses communication support such as pictures or Makaton?
This was an unannounced planned inspection covering all five CQC questions, with the care home environment and care provided both examined; two people were using the service at the time. This explanation was written from the published report of 17 January 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Ernest Bold Resource Centre
2 rated inspections over 3 years: the service has held its Good rating throughout.
- August 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- January 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Outstanding
- December 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2014
Report published without a new overall rating.
- September 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 24 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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