CQC report explained · a residential care home
What the CQC found at Eric Morecambe House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was managing infection prevention and control, including visitors, admissions, PPE, testing and outbreaks.
- Effective?
- Good
- This question was not covered by this inspection.
- Caring?
- Good
- This question was not covered by this inspection.
- Responsive?
- Good
- This question was not covered by this inspection.
- Well-led?
- Good
- This question was not covered by this inspection.
What inspectors found, November 2020
Eric Morecambe House: inspected but not rated; inspectors were assured that infection control measures were in place.
This was an announced inspection on 10 November 2020. It was part of a CQC thematic review of infection prevention and control in care homes during the coronavirus pandemic.
Inspectors found good practice in how the home managed staff and visitors entering the building. This included changing clothes and shoes, providing personal protective equipment, using separate facilities and supporting social distancing.
The home had procedures for new admissions, testing, quarantine and visits outside the home. Inspectors were assured that infection prevention and control was being managed, but the service was not given an overall rating.
Entry arrangements
Staff changed outdoor clothes and shoes before entering the main building. Visitors were given clear information, personal protective equipment and separate bathroom facilities.
“The provider and registered manager had robust procedures in place for staff and visitors entering the home.” from the report
Safe admissions
The home had an admission process involving a negative COVID-19 test, 14 days of quarantine, regular observations and full protective equipment.
“A robust admission policy for new people was in place, this included having a negative Covid19 test, 14 days quarantine on admission, regular observations, full PPE and disposal facilities in their room and disposable plates and cutlery.” from the report
Social distancing
Staff breaks and handovers had been changed to support social distancing.
“Staff breaks and handovers had been redesigned to support social distancing.” from the report
Updated procedures
The home kept its infection prevention and control policies updated and communicated changes to staff.
“The provider ensured policies and procedures in relation to infection prevention and control were updated and communicated regularly.” from the report
Inspectors raised no specific concerns in this report.
- 01How have the visitor entry arrangements and use of personal protective equipment changed since the inspection?
- 02What is the current process for admitting someone new, including testing and quarantine?
- 03How are people supported safely when they attend medical appointments outside the home?
- 04How are staff kept up to date when infection prevention and control procedures change?
- 05How are communication needs supported when staff are wearing masks?
This was an announced thematic inspection focused on infection prevention and control during the coronavirus pandemic; it was not a full service rating and the other key questions were not covered. This explanation was written from the published report of 25 November 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, August 2018
Eric Morecambe House was rated Good; inspectors found safe, kind and person-centred care across all five areas.
This was an unannounced comprehensive inspection on 17 July 2018. Inspectors spoke with people living in the home, relatives, staff and a healthcare professional. They observed care and checked care records, medicines, staffing, recruitment and the building.
The inspectors found people were safe and cared for by kind, attentive staff. Staffing levels, safeguarding arrangements, risk assessments, medicines, cleanliness and equipment were found to be suitable. People received support with food, healthcare, communication, activities and end of life care.
The home was rated Good in Safe, Effective, Caring, Responsive and Well-led. This was the same overall rating as at the previous inspection on 26 February 2016. The report says there was no evidence of serious risks or concerns.
Kind and attentive staff
Inspectors saw staff treating people with kindness, patience and compassion. People and visitors also said staff were caring and spent time with them.
“Throughout the inspection we observed staff being kind and attentive to people in their care.” from the report
Person-centred care
People were involved in planning and reviewing their care. Records included their preferences and how they wished to be supported.
“People's care and support had been planned with them and was person centred.” from the report
Safe staffing and medicines
Inspectors found enough staff to meet people's needs and saw requests for help were answered promptly. Medicines were managed safely and records were complete.
“People received their medicines as prescribed and when needed and appropriate records had been completed.” from the report
Activities and communication
The home offered varied activities, outings and ways to contact family and friends. It also had support for people with hearing or other communication needs.
“The service employed an activities coordinator who provided a wide range of interesting and innovative activities to keep people stimulated and entertained.” from the report
Quality monitoring
The home used audits, meetings, surveys and management visits to monitor the service and act on identified omissions or shortcomings.
“The service had systems and procedures in place to monitor and assess the quality of their service.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and review my relative's individual care needs after they move in?
- 02What staffing levels are in place at different times of day, and how quickly can residents receive help?
- 03How would you support my relative's mobility, communication and healthcare needs?
- 04What activities and outings would be suitable for my relative, and how could they keep in touch with family?
- 05How would you record and follow my relative's end of life wishes?
This was an unannounced comprehensive inspection covering the care provided and the premises, with all five CQC question areas rated. This explanation was written from the published report of 1 August 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Eric Morecambe House
2 rated inspections over 2 years: the service has held its Good rating throughout.
- November 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- August 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- February 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 25 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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85 live-in carers within about an hour of Lancashire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 78 can care for a couple. 11 years' experience on average.
“She understands the needs of an elderly person in the early stages of dementia and has treated my mother with great kindness and skill.”
“Thanks to Tracy, Dad was always immaculately dressed and clean, his meals were all home cooked and nutritionally well balanced and his home was always kept really clean and tidy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.