CQC report explained · a nursing home
What the CQC found at Enhanced Elderly Care Service - Fellingate Care Centre Limited
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection risks were being managed through visitor screening, social distancing, testing, protective equipment, cleaning and an up-to-date infection prevention and control policy.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, February 2021
Enhanced Elderly Care Service - Fellingate Care Centre Limited was inspected but not rated; inspectors were assured about infection prevention and control.
This was a targeted inspection on 22 January 2021. It checked infection prevention and control because of the CQC's response to coronavirus outbreaks in care homes. The visit was announced.
Inspectors found systems to screen visitors, support social distancing, test people and staff, use personal protective equipment safely, and clean the home. They were also assured that new admissions were handled safely.
The home supported people's wellbeing and helped people stay in contact with relatives using electronic communication. This inspection did not give an overall quality rating. Safe was inspected but not rated.
Infection control
The home had procedures to prevent infections, including visitor screening, social distancing and additional cleaning of frequently touched areas.
“The home was clean, tidy and well ventilated.” from the report
Personal protective equipment
The home was well stocked with protective equipment. Staff were trained to use it safely and used equipment was disposed of safely.
“We were assured that the provider was using PPE effectively and safely.” from the report
Testing and admissions
People were tested before admission, and people using the service and staff were tested in line with government guidance.
“The service admitted people safely and in line with best practice guidance.” from the report
Wellbeing and contact
The home helped people keep in touch with relatives electronically and used surveys to find out what people enjoyed. Staff could also receive emotional support from external professionals.
“The home had supported the wellbeing of people and staff.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you currently screen visitors and manage visits?
- 02How are people and staff currently tested for infections?
- 03How do you train staff to use protective equipment, and how is used equipment disposed of?
- 04How often are frequently touched areas and communal spaces cleaned?
- 05How do you currently help people keep in contact with relatives and support their wellbeing?
This was a targeted inspection of infection prevention and control practices, and it did not provide an overall quality rating. This explanation was written from the published report of 3 February 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, September 2019
Enhanced Elderly Care Service - Fellingate Care Centre Limited was rated Good; inspectors found kind, personalised care, with some medicine and record-keeping issues fixed during the inspection.
This was an unannounced inspection over three days. Inspectors spoke with 11 people using the service, seven relatives and 16 staff. They reviewed care records, medicine and food and fluid records, staff files and management records.
The home provided nursing and personal care for up to 81 people, with 78 people living there at the time. Inspectors found people were safe, treated kindly and supported to make choices. Staff supported people with food, healthcare, activities, communication and end of life care.
The overall rating was Good. All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The home had also been rated Good at the previous inspection, published on 14 March 2017.
Kind and respectful care
People and relatives said staff treated them well. Inspectors found that staff listened, protected privacy and promoted independence.
“Staff treated people well. They listened to people and responded to their questions with patience taking care to provide answers which people would understand.” from the report
Personalised support
Care plans recorded people's choices and preferences. People and relatives were involved in planning and reviewing care.
“Staff had documented person-centred care plans using the provider's electronic care planning system.” from the report
Activities and relationships
People had a weekly programme of activities and were supported to maintain family and community links.
“The activities coordinators provided had an activities plan for each week.” from the report
Good healthcare support
Staff worked with healthcare professionals and helped people access services such as GPs, district nurses and chiropodists.
“The service had a good relationship with the local GP surgery.” from the report
Responsive management
The provider monitored the home and acted quickly when inspectors raised issues.
“The registered manager took prompt action to improve people's care when the inspectors identified areas for improvements.” from the report
Medicine records and instructions
needs fixingSome medicines given when needed did not have clear guidance. Topical medicines were not always recorded consistently, and some medicine records did not have photographs. The report says no one was harmed and improvements were made immediately.
“Medicines to be administered on an 'as and when' basis did not always have guidance in place.” from the report
Food and fluid records
needs fixingStaff did not always use the food and fluid recording systems consistently. This meant risks to people's health could not always be measured, although the report found no indication of harm.
“These were not consistently used by staff and risks to people could therefore not be measured.” from the report
- 01How do you now check that 'as and when' medicines have clear instructions for staff?
- 02How do you make sure topical medicines and medicine photographs are recorded correctly?
- 03How do you check that food and fluid charts are completed consistently and reviewed when intake is low?
- 04What improvements made during the 2019 inspection have been maintained?
- 05How do you use people's care plans, preferences and feedback to review their care?
This was an unannounced planned inspection covering the home, the care provided and all five CQC questions; the previous ratings were also reviewed and remained Good. This explanation was written from the published report of 14 September 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Enhanced Elderly Care Service - Fellingate Care Centre Limited
3 rated inspections over 4 years: the service has improved, from Requires improvement to Good.
- February 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Enhanced Elderly Care Service - Fellingate Care Centre Limited →
- September 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Enhanced Elderly Care Service - Fellingate Care Centre Limited →
- March 2017Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2015Requires improvementSafe: GoodEffective: GoodCaring: Requires improvementResponsive: Requires improvementWell-led: Good
- September 2014
Report published without a new overall rating.
- May 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- November 2011
Report published without a new overall rating.
- August 2011
Report published without a new overall rating.
- June 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 6 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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48 live-in carers within about an hour of Gateshead
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,240 a week. 42 can care for a couple. 10 years' experience on average.
“Petty introduced herself to Mum every time she was caring for her and responded very quickly to Mum if she was distressed in the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.