CQC report explained · a residential care home
What the CQC found at EnhanceAble Space
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found people were protected from abuse and avoidable harm. Risks, medicines, staffing and infection control were managed safely, with staff learning from incidents.
- Effective?
- Good
- Care plans reflected people's needs, communication and health requirements. Staff had relevant training and worked with families and health professionals.
- Caring?
- Good
- People received kind and compassionate care. Staff respected privacy, dignity, culture, communication needs and personal choices.
- Responsive?
- Outstanding
- Support was highly individualised and flexible. The home used gradual introductions, creative activities and adapted routines to help people make choices, build confidence and take part in community life.
- Well-led?
- Good
- Management was described as open, approachable and focused on improvement. Audits, staff discussions and feedback were used to monitor quality and learn from practice.
What inspectors found, July 2022
Rated Good overall, with Outstanding responsiveness and strong personalised support for people with learning disabilities and autistic people.
This was the first planned inspection since the home registered. One inspector visited on 19 May 2022, spoke with people, relatives, staff and professionals, observed care, and checked care, medicine, recruitment and management records.
The home provides daytime respite support and overnight accommodation for up to four people. Inspectors found people were safe, treated with kindness and supported by staff who understood their individual needs, communication styles and choices.
Responsiveness was rated Outstanding. Inspectors found the home used creative assessment and gradual transition plans, adapted support around each person and helped people build confidence, independence and community links. Safe, Effective, Caring and Well-led were all rated Good.
Personalised transitions
The home used carefully planned, gradual introductions for people who might find a new service difficult. This helped people move from short visits to overnight stays with less distress.
“We build up people's confidence… and for them to see we are fun to be around.” from the report
Communication support
Staff understood different ways people communicated and used pictures, objects, photographs, gestures and other tools to involve people in decisions and activities.
“Staff had good awareness, skills and understanding of individual communication needs, they knew how to facilitate communication and when people were trying to tell them something.” from the report
Kind and respectful care
Inspectors saw warm and respectful interactions. Staff supported privacy, dignity, cultural needs and personal preferences.
“People received kind and compassionate care. Staff protected and respected people's privacy and dignity.” from the report
Strong partnership working
Families and professionals gave positive feedback about communication and joint working. The home shared information and involved people in care planning.
“I find the communication from managers and staff to be excellent. They are very consistent in communication, being very accurate, clear and concise.” from the report
Availability of respite stays
minorSome relatives were concerned about getting respite stays regularly because demand was high. The home said it was clear about which days it could offer, but these were not always available.
“Several relatives had told us of their concerns about the regular availability of respite stays as the service was very popular.” from the report
- 01How stable is the staffing team now, and when would management need to provide direct support?
- 02How often can you offer the respite stays we need, and what happens if our usual days are unavailable?
- 03How will you learn and record my relative's communication style, sensory needs and signs of distress before their first stay?
- 04How will you involve us in reviewing care plans, health information and changes in support?
- 05What arrangements are in place if my relative becomes unwell or needs support at the family home?
This was the first comprehensive inspection of the newly registered care home, covering all five CQC questions, the premises and care provided, including infection prevention and control. This explanation was written from the published report of 7 July 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of EnhanceAble Space
3 rated inspections over 7 years: the service has held its Good rating throughout.
- July 2022Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- March 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2019
Registered with the Care Quality Commission on 18 April 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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77 live-in carers within about an hour of Surrey
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 66 can care for a couple. 11 years' experience on average.
“Without his support we wouldn't have been able to navigate bringing and keeping Dad at home.”
“Not only has she looked after him beautifully, she has also been great company for him with lively conversation, kindness and humour.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.