CQC report explained · a residential care home
What the CQC found at Endeavour Residential Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, June 2022
Inspected but not rated; inspectors found strong infection control, safe visiting arrangements and well-supported staff.
This was an announced, targeted inspection on 11 February 2022. Inspectors looked at infection prevention and control, visiting arrangements and whether COVID-19 staffing pressures affected the home.
Inspectors were assured that the home used PPE safely, supported testing, maintained hygiene and social distancing, and had plans for managing infection outbreaks. Visitors could attend through a booking, testing and protective equipment process. End-of-life visits were supported.
People could use different rooms and continue activities while maintaining friendships. Inspectors also found regular cleaning checks, a stable staff team and good support for staff.
The home was inspected but not rated. This means the report does not give an overall quality rating or full ratings for all five areas of care.
Infection control
Inspectors were assured that the home used PPE safely, supported testing and maintained hygiene and social distancing. There was also an up-to-date infection control policy.
“We were assured that the provider was using PPE effectively and safely.” from the report
Activities and friendships
People could use several areas of the home, continue activities and maintain friendships while reducing the risk of infection.
“Activities had continued to take place throughout the pandemic and the spacious dining room had socially distanced dining tables.” from the report
Staff support
The staff team had remained stable. Inspectors found regular communication, meetings and support for staff wellbeing.
“The staff team had remained stable and worked very well together.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection control, PPE and testing arrangements are in place now?
- 02How do families book visits, and what testing and protective equipment are currently required?
- 03How does the home manage staffing pressures if staff are absent because of illness?
- 04How are visits arranged for someone receiving end-of-life care?
- 05What activities and opportunities for friendships are available now?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; the service was inspected but not rated and the other areas were not assessed. This explanation was written from the published report of 16 June 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, December 2017
Rated Good; inspectors found safe, kind and personalised care with strong management.
This was an unannounced, comprehensive inspection on 8 and 10 November 2017. The inspector looked at records, the premises and medicines, and spoke with people living in the home, relatives, staff and a visiting health professional.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines procedures, suitable training, prompt health support and clean premises.
People were treated kindly and with respect. Staff knew people's routines, preferences and histories. The home offered activities, outings and choices, and involved people and relatives in care decisions.
The home had also been rated Good at its previous inspection in July 2015. This inspection found that the service remained Good.
Safe staffing and medicines
Inspectors found enough staff to meet people's needs and saw that medicines were stored, administered and recorded safely.
“There were sufficient numbers of staff to keep people safe and make sure their needs were met.” from the report
Kind, respectful care
Staff took time to understand people as individuals and respected their privacy, dignity, choices and personal routines.
“Staff were attentive and kind in all their interactions with people.” from the report
Personalised activities
People were offered activities and outings based on their interests. Staff also helped people take part in everyday tasks that gave them enjoyment and purpose.
“People were supported to go out and participate in the local community.” from the report
Good leadership
The manager and provider were visible, approachable and involved in checking the quality of the home.
“The registered manager was visible in the service and knew each person living in the home” from the report
Inspectors raised no specific concerns in this report.
- 01What are the current staffing levels during the day and at night, including the arrangements for sleeping night staff?
- 02How are medicines, including 'as required' medicines and prescribed creams, checked and recorded now?
- 03How do staff keep care plans up to date when a person's health or care needs change?
- 04What activities and outings are available now, and how are they matched to each person's interests?
- 05How are relatives involved in care reviews and able to raise concerns?
This was an unannounced, comprehensive inspection covering all five quality areas, and the previous Good ratings remained in place. This explanation was written from the published report of 6 December 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Endeavour Residential Home
2 rated inspections over 2 years: the service has held its Good rating throughout.
- June 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- December 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2014
Report published without a new overall rating.
- July 2014
Report published without a new overall rating.
- March 2014
Registered with the Care Quality Commission on 21 March 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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17 live-in carers within about an hour of Devon
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,270 a week. 15 can care for a couple. 13 years' experience on average.
“She is such a warm and gentle person while being professional and competent at the same time.”
“She looked after my mum, who can be incredibly challenging, so well and so gently, and we always felt confident that my mum was getting the best care available.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.