CQC report explained · a residential care home
What the CQC found at Encompass Care Respite Accommodation and Outreach Service
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- There were enough staff, risks were assessed before respite stays, and staff understood safeguarding procedures. Medicines, infection control and recruitment checks were found to be managed safely.
- Effective?
- Good
- People had detailed pre-assessments and were supported by trained staff. Staff understood people's eating, drinking, health and legal rights needs.
- Caring?
- Good
- Staff were kind, attentive and respectful. They understood people's communication methods and responded to their preferences and emotional needs.
- Responsive?
- Good
- Care plans were personalised and reviewed monthly. People were supported with activities they enjoyed and families were asked for feedback.
- Well-led?
- Good
- Relatives, staff and health professionals expressed confidence in the management. Quality checks and action plans were used to identify and make improvements.
What inspectors found, June 2018
Rated Good; inspectors found safe, kind and personalised respite care, with a minor issue about sharing the complaints policy.
Inspectors visited on 20 and 23 April 2018. They observed care, spoke with relatives, staff and health professionals, and reviewed care plans, medicines records, rotas, meeting notes and recruitment records.
The home had enough staff, managed medicines safely and assessed people's risks before respite stays. Staff understood how people communicated, including people who were non-verbal, and supported their choices and emotional needs.
Inspectors found kind and respectful care. People were supported to continue activities they enjoyed, both at the home and in the community. Relatives and health professionals said the home was responsive and well managed.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. The previous overall rating was also Good, so the rating did not change.
Understanding communication
Staff knew how people communicated and used this knowledge to help them express views and make choices, including when people were non-verbal.
“Most people were non-verbal but the staff's in-depth knowledge of each person's preferred means of communication meant that they were given the opportunity to express their views and make decisions about what they wanted to happen while there.” from the report
Kind and respectful care
Inspectors saw staff offering reassurance and emotional support in a calm and respectful way. Relatives also said their family members were safe and well cared for.
“We observed staff showing respect and emotional support to people throughout the inspection.” from the report
Personalised activities
The home supported people to continue interests and routines that mattered to them, such as gardening, baking, cinema trips and community activities.
“People's care plans were detailed, reviewed monthly and written from their perspective.” from the report
Good partnership working
The home worked with relatives, regular support staff and health professionals to understand changing needs and respond to short-notice respite requests.
“Health professionals praised the home's responsiveness and adaptability when people needed emergency respite and viewed the home as an integral contributor to reviews of risks people faced.” from the report
Complaints information
minorThe complaints policy was available in reception, but survey results suggested that not everyone had received a copy. Management arranged for new copies to be sent to parents and carers.
“The home had a complaints policy, and a copy was available in reception, although the survey results suggested not everybody had received a copy.” from the report
Two vacancies
minorThe home was looking to recruit a part-time waking night carer and a part-time day support worker. Inspectors still found enough staff to keep people safe and meet their needs during the inspection.
“There were enough staff to keep people safe although the home was looking to recruit a part time waking night carer and a part time day support worker.” from the report
- 01How many waking-night and day-support staff are currently in post, and how are shifts covered while these roles are being recruited?
- 02How will you make sure our family receives a copy of the complaints policy?
- 03How will you learn and use our relative's usual communication methods, routines and preferences before their first stay?
- 04What activities and community visits could continue during our relative's respite stay?
- 05What support is available for our relative's specific medicines, eating and drinking needs, specialist equipment or health conditions?
This was an announced inspection covering all five key questions and the overall rating; the shorter report format was used because the previous overall rating was also Good. This explanation was written from the published report of 5 June 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Encompass Care Respite Accommodation and Outreach Service
2 rated inspections over 2 years: the service has held its Good rating throughout.
- June 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Encompass Care Respite Accommodation and Outreach Service →
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2013
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 15 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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15 live-in carers within about an hour of Dorset
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,040 to £1,340 a week. 11 can care for a couple. 10 years' experience on average.
“Even when things get a bit chaotic (as they sometimes do!), you’ve handled it with patience and a sense of humour — which is gold.”
“Nina was patient, focussed on my aunt's physical well-being, and unfazed by what at the time was a new and uncertain situation”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.