CQC report explained · a residential care home
What the CQC found at Emmaus House
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, March 2018
Emmaus House rated Good; inspectors found safe, kind care, but some activities and records needed improvement.
Inspectors visited on 4 and 19 January 2018. The first visit was unannounced and the second was arranged in advance. They spoke with people living at the home, relatives, volunteers and staff. They also reviewed care records, staff files, medicines, policies and the building.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. People said they felt safe and received kind and respectful care. Inspectors found safe medicines practice, good food, clean surroundings, person-centred care plans and supportive management.
There were some areas to improve. Food and fluid charts were not always completed consistently. People reported having little to do during some afternoons. Staff had not recently received dementia care training, and the environment was not specifically designed for people living with dementia. The overall rating stayed Good, as it had been at the December 2015 inspection.
Safe care and medicines
Inspectors found that risks were assessed and managed, medicines were handled safely and staff understood safeguarding responsibilities.
“Medicines were stored, disposed of and administered safely.” from the report
Kind and dignified support
Staff were described as caring and gentle. Inspectors saw staff explain care, offer reassurance and protect people's privacy.
“We observed very caring interactions between staff and people who used the service.” from the report
Food and mealtimes
People spoke very positively about the food. The lunchtime meal was relaxed, organised and supported people with different needs.
“We observed the lunchtime experience was relaxed and organised.” from the report
Person-centred care
Care plans recorded personal preferences, routines and support needs. Staff shared information through electronic notes and handovers.
“We found people received person-centred support which was responsive to their changing needs.” from the report
Clean and homely surroundings
The home was clean, warm and tidy. Bedrooms were personalised, and communal areas were bright and well furnished.
“Communal areas were clean, bright and well-furnished and there were no unpleasant odours.” from the report
Afternoon activities
needs fixingSome people and relatives said there was not enough to do during afternoons. The manager was seeking ideas and planning further activities.
“In the mornings it is lovely plenty to do, but nothing in the afternoon.” from the report
Food and fluid records
needs fixingCharts for two people at risk because of their food and fluid intake were not always completed consistently.
“Food and fluid charts were in place for two people due to concern about their food and fluid intake, some of which were not consistently completed.” from the report
Dementia training
needs fixingStaff had not received recent dementia care training. The manager had contacted an organisation to arrange this training after the inspection.
“Staff had not received recent training in relation to dementia care.” from the report
Dementia-friendly environment
minorThe home was clean and suitable in some ways, but it had not been specifically designed for people living with dementia. Further consideration was needed.
“The environment was not specifically designed to meet the needs of people living with dementia” from the report
- 01What afternoon activities are now available, and how do you respond when residents say they have little to do?
- 02How do you check that food and fluid charts are completed consistently for people at risk of poor nutrition?
- 03What dementia care training have staff completed since this inspection?
- 04What changes have been made to make the environment more suitable for people living with dementia?
- 05How is the new audit system working, and what improvements has it identified?
This was a two-day inspection covering all five CQC questions; the overall rating remained Good, as at the December 2015 inspection. This explanation was written from the published report of 27 March 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Emmaus House
2 rated inspections over 2 years: the service has held its Good rating throughout.
- March 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2014
Report published without a new overall rating.
- April 2014
Registered with the Care Quality Commission on 1 April 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
28 live-in carers within about an hour of North Yorkshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,010 to £1,290 a week. 27 can care for a couple. 12 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“She was always 'just present enough': attentive, available, kind and engaging, but without ever over-stepping any boundary”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.