CQC report explained · a residential care home
What the CQC found at Emerson Court
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff, robust recruitment checks, safe medicines management and systems for assessing risks. Infection prevention measures followed national guidance.
- Effective?
- Good
- People's needs were assessed before admission, and staff received induction, training, supervision and appraisal. People were supported with eating, drinking, healthcare and decisions made in their best interests.
- Caring?
- Good
- People and relatives described staff as caring. Inspectors saw staff respecting privacy and dignity, involving people in decisions and encouraging independence.
- Responsive?
- Good
- Care plans were personalised and regularly reviewed. People had support with communication, activities, complaints and end-of-life wishes.
- Well-led?
- Good
- Inspectors found a positive, open culture and management that understood its responsibilities. Audits, meetings and feedback were used to monitor and improve care.
What inspectors found, January 2022
Emerson Court was rated Good; inspectors found safe, kind and personalised care across all five areas.
This was a planned, unannounced inspection on 23 November 2021. One inspector spoke with two people, 11 staff members and six relatives. They also observed care and reviewed care, medicines, recruitment and management records.
Inspectors found people were safe. There were enough staff, medicines were managed safely, risks were monitored and infection control followed national guidance. Staff were trained and supported, and people were helped with food, drink and healthcare.
Care was described as kind, respectful and person-centred. People had activities, communication support and involvement in decisions about their care. The home was also judged to be well managed, with systems to check quality and make improvements.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This means the report found people were safe, treated with dignity, had their needs met and were supported by consistent management.
Safe staffing and medicines
Staffing levels were found to be sufficient, recruitment checks were robust and medicines records and storage were in order.
“Staff rotas showed there were sufficient staff on shift at all times” from the report
Kind and respectful care
People and relatives spoke positively about staff. Inspectors saw staff being attentive, unhurried and respectful of privacy and dignity.
“Observations of staff showed they were attentive when people sought their time and they appeared not rushed when supporting with people.” from the report
Personalised support
Care plans recorded people's individual needs and preferences. Staff knew people well and updated records when needs changed.
“People received personalised care. Individual's needs and preferences were recorded in care plans, which meant they were person centred.” from the report
Communication and activities
The home used pictorial menus, pain charts, white boards and flash cards to support communication. People were offered activities and one-to-one support.
“There were pictorial menus to assist people make choices with food and activities.” from the report
Quality monitoring
The provider used audits, meetings and feedback to check care and identify improvements. Inspectors saw that recommendations had been acted on.
“There were quality assurance systems in place to monitor both the care and safety of people in the home.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you make sure there are enough staff on every shift, including when staff are absent?
- 02How would you support my relative's communication if they could not speak or had advanced dementia?
- 03How are care plans reviewed when a person's needs or preferences change?
- 04What activities and one-to-one support would be available for my relative?
- 05What are the current arrangements for relatives visiting the home?
This was the first comprehensive inspection under the current provider and covered all five key questions; infection prevention and control was also checked because of the COVID-19 pandemic. This explanation was written from the published report of 7 January 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Emerson Court
4 rated inspections over 6 years: the service has held its Good rating throughout.
- January 2022Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2017Goodstayed GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2015Goodstayed GoodEffective: Good
- July 2015GoodSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- December 2019
Registered with the Care Quality Commission on 5 December 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Havering
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,230 a week. 81 can care for a couple. 11 years' experience on average.
“Sidonia is a first class live-in carer whose dedication and thoughtfulness made her stay a happy experience.”
“Always on time and with a lovely smile for my mum. Theresa is kind and sensitive to my mum's needs.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.