CQC report explained · a residential care home
What the CQC found at 89 Ewell Road
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, April 2019
Elysium Care Partnerships Limited - 89 Ewell Road was rated Outstanding; inspectors found exceptionally caring, responsive and well-led support, with safe and effective care.
The inspection took place over two days. It was unannounced on the first day. Inspectors spoke with one resident, relatives, staff and a healthcare professional. They reviewed care files, medicines records, staff files and quality checks.
The home supported nine young men with learning disabilities and/or autism. Inspectors found that people were supported to make choices, become more independent and take part in ordinary community life. Care was highly personalised, with activities including college, work, sport, holidays and social events.
The overall rating was Outstanding. Caring, Responsive and Well-led were rated Outstanding. Safe and Effective were rated Good, meaning people were safe and received effective care, but the inspection found more exceptional practice in the other areas.
Personalised care
The home adapted support to each person's communication, behaviour, preferences and goals. People were helped to take control of daily decisions and develop their independence.
“People with learning disabilities and autism using the service can live as ordinary a life as any citizen.” from the report
Choice and community life
People were supported to take part in education, work, sport, voting, holidays and social events. Staff adapted rotas so people could attend activities outside normal staff shift times.
“Where people chose to partake in activities outside of the staff's rostered shift times the home adapted the rotas to accommodate people attending functions and events of their choosing.” from the report
Kind and respectful staff
Staff understood people as individuals and supported their dignity, faith, relationships and communication. Relatives were very positive about how people were treated.
“People were exceptionally well supported by staff to ensure that their diverse needs and requirements were respected and honoured.” from the report
Strong leadership
The home had active quality monitoring and regular meetings involving residents, relatives and staff. The service used recognised autism practice and worked to reduce unnecessary medication.
“The provider had robust quality monitoring to ensure there were continuous improvements.” from the report
Evacuation plans needed updating
needs fixingOn the first day, inspectors found that people's personal emergency evacuation plans needed updating. The home completed this for everyone by the following day.
“On the first day of inspection we saw that people's personal emergency evacuation plans (PEEPs) required updating.” from the report
Records were being redesigned
minorThe home's paperwork systems were being overhauled to make them easier to use and access. The report does not describe this as causing harm to people.
“At the time of inspection the paperwork systems were in the process of being overhauled to ensure further streamlining and accessibility of documentation.” from the report
Some end-of-life preferences not yet recorded
minorThe home had started discussing people's end-of-life wishes, but relatives for two people were still being consulted.
“Two other people's relatives were in the process of being consulted about their family member's preferences.” from the report
- 01How would you update and review my relative's personal emergency evacuation plan?
- 02How would you support my relative's communication needs and choices about daily activities?
- 03What behaviour support would be available, and how would you review whether it is working?
- 04How would you involve my relative and our family in recording end-of-life preferences?
- 05How would you support my relative to access college, work, activities or community events?
This was a planned inspection covering all five CQC questions and the overall quality and safety of the home. This explanation was written from the published report of 18 April 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 89 Ewell Road
2 rated inspections over 3 years: the service has improved, from Good to Outstanding.
- April 2019Outstandingcurrent ratingup from GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
- July 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- November 2014
Report published without a new overall rating.
- June 2014
Report published without a new overall rating.
- July 2013
Registered with the Care Quality Commission on 29 July 2013.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Kingston upon Thames
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 82 can care for a couple. 11 years' experience on average.
“Without his support we wouldn't have been able to navigate bringing and keeping Dad at home.”
“We cannot speak highly enough of the care that Angelique gave, and would recommend her to anyone else needing a live-in carer.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.