CQC report explained · a nursing home
What the CQC found at Elliscombe House
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, December 2022
Rated Good; inspectors found safe, kind and personalised care, with some recruitment checks and fire safety actions needing attention.
This was the first inspection since the home registered. It was unannounced and took place on 1 and 3 November 2022. Inspectors spoke with people living there, relatives, staff and health professionals. They reviewed care records, medicines records, recruitment files and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found that people were safe, their medicines and health needs were managed, and staff treated them with kindness, dignity and respect.
People had personalised care plans and choices about their care, food, activities and communication. The home was clean and well maintained, and inspectors found a calm atmosphere, good staff training and systems for checking and improving the quality of care.
Kind and respectful care
People said staff were kind, caring and respectful. Inspectors observed warm and positive interactions.
“People were supported by kind, caring and respectful staff who promoted their independence and dignity.” from the report
Safe care
Risks were assessed and care plans explained how staff should support people. Medicines, equipment and infection control were also checked.
“People were supported safely. Risks were identified and managed.” from the report
Clean and pleasant home
The home was clean, spacious and well maintained. People could use outdoor areas and enjoy countryside views.
“The home was clean, spacious and decorated to a high standard.” from the report
Personalised activities
People were asked about their interests and could choose from a range of activities and social events.
“A range of activities and social events were available.” from the report
Trained and supported staff
Staff received induction, required training and training linked to their roles and people's needs. They also received regular supervision.
“Staff were well trained and supported to ensure they had the knowledge and skills to conduct their roles effectively.” from the report
Fire safety actions
needs fixingSome actions identified through fire safety checks were still in progress at the time of the inspection. Ask the home whether all these actions have now been completed.
“Actions identified in relation to fire safety were in progress of being completed.” from the report
- 01Have all the outstanding fire safety actions been completed, and can you explain what was changed?
- 02How do you now check previous employment in health and social care before staff start work?
- 03How stable is staffing now, and have the planned nurses and care staff joined the team?
- 04How do you make sure each person's care plan is updated when their needs or preferences change?
- 05How do you provide information for people who need visual or other communication support?
This was the first inspection of the newly registered home and covered all five key questions, including infection prevention and control measures. This explanation was written from the published report of 31 December 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Elliscombe House
Each visit the CQC has published, newest first, back to the day the home was registered.
- December 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2021
Registered with the Care Quality Commission on 28 September 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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76 live-in carers within about two hours of Somerset
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,370 a week. 62 can care for a couple. 12 years' experience on average.
“She looked after my mum, who can be incredibly challenging, so well and so gently, and we always felt confident that my mum was getting the best care available.”
“She was not phased by anything, she was adaptable, kind & gave us complete confidence to go away & not worry about a thing!”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.