CQC report explained · a residential care home
What the CQC found at Elliott House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People told inspectors they felt safe. Medicines, risks, safeguarding, infection control, building checks, staffing and recruitment arrangements were found to be safe.
- Effective?
- Good
- Staff were trained, supervised and supported. People received suitable food and drinks, and their health needs were monitored with referrals to health professionals when needed.
- Caring?
- Good
- Inspectors saw kind and respectful care. Staff knew people's preferences, supported their dignity and involved them in decisions about their care.
- Responsive?
- Good
- Care plans were person-centred and included people's needs, risks and preferences. People were supported with community access, activities, health action plans and accessible information.
- Well-led?
- Good
- Inspectors found strong leadership, clear responsibilities and effective audits. Staff felt supported, and feedback from people, families and professionals was used to make improvements.
What inspectors found, November 2018
Rated Good; inspectors found safe, kind and personalised care, with one issue about recording BMI scores corrected after the inspection.
Inspectors made an unannounced visit on 26 September 2018. They spoke with two people living at the home, observed care, spoke with staff and the manager, and checked care records, staff files, medicines and quality checks.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough trained staff, safe medicines systems, detailed care plans and respectful relationships. People were supported to make choices, stay independent and take part in activities and community trips.
The report says the previous inspection also rated the home Good. The evidence continued to support that rating, and inspectors found no serious risks or concerns. BMI scores had sometimes been recorded incorrectly, but the home sent evidence after the inspection that this had been addressed.
Safe medicines support
Medicines were managed safely, with trained staff and regular checks of records by the management team.
“Medicines were safely managed and people received their medicines as prescribed.” from the report
Kind and respectful care
Staff listened, knew people well and respected their privacy, dignity, choices and individual preferences.
“We observed that staff had a very good rapport with people and interactions were very kind and encouraging.” from the report
Personalised support
Care records included people's likes, dislikes, abilities and risks. People were supported to make choices and maintain independence.
“Care plans were written in a person centred way that gave staff clear guidance about how to support individual people.” from the report
Activities and community access
People had regular opportunities to go out, use the garden and sensory room, and choose how to spend their time.
“We observed at inspection staff regularly supported people to access their local community.” from the report
Effective leadership
The management team was approachable and used audits, meetings and feedback to monitor the home and make improvements.
“We found the registered provider's systems or processes were well-established and operated effectively to ensure compliance with the requirements of regulations.” from the report
BMI records
minorInspectors found that BMI scores were sometimes recorded incorrectly. The home later sent evidence showing that this had been corrected.
“We identified body mass index (BMI) scores were sometimes completed incorrectly, which we fed back to the registered manager.” from the report
- 01How do you make sure BMI and other health monitoring records are now completed accurately?
- 02How many staff are on each shift, and how would staffing increase if my relative's needs changed?
- 03How do you review psychotropic medicines and involve families in decisions about them?
- 04How would you tailor activities and community trips to my relative's preferences and abilities?
- 05How would you involve my relative and our family in care plan reviews and decisions?
This was an unannounced inspection covering the overall service and all five CQC questions, including the premises and care provided. This explanation was written from the published report of 1 November 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Elliott House
2 rated inspections over 2 years: the service has held its Good rating throughout.
- November 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2016GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2014
Report published without a new overall rating.
- June 2014
Report published without a new overall rating.
- November 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 20 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 99 live-in carers within about an hour of Barnsley
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 82 can care for a couple. 12 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“Ivy was very kind and gentle in all her dealings with my late mother. They got on very well and were able to share a joke and a laugh.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.