CQC report explained · a residential care home
What the CQC found at Ellenbrook House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People had individual risk assessments, there were enough suitably skilled staff and recruitment checks were in place. Inspectors found that medicines were managed safely, including medicines kept by people in locked drawers.
- Effective?
- Good
- Staff had training, supervision and support. People had individual nutrition plans, could choose food and drink, and could access GPs and specialist professionals.
- Caring?
- Good
- Inspectors observed kindness, compassion, privacy and dignity. People were involved in decisions and were encouraged to be as independent as possible.
- Responsive?
- Good
- Care plans reflected people's physical, psychological, weight management, meal planning and medication needs. People could take part in therapeutic, educational and recreational activities and knew how to complain.
- Well-led?
- Good
- Inspectors found an open culture, with people and staff able to speak with the manager and give feedback. Audits covered areas such as medicines, fire safety and equipment, and recorded actions were completed.
What inspectors found, October 2017
Ellenbrook House was rated Good; inspectors found safe, kind and personalised care for people with eating disorders.
This was an unannounced, comprehensive inspection on 24 August 2017. One inspector spoke with one person, the manager and several staff and professionals. They reviewed two care records, two medicines records, five staff files and quality records.
The home supported up to four people with eating disorders. Inspectors found people felt safe, staff were trained and there were enough staff on duty. Medicines were managed safely, including support for people who managed their own medicines.
Inspectors found that care was kind, respectful and tailored to each person. People helped plan their care, chose activities and food, and could access health professionals and therapy. Complaints arrangements and quality checks were in place.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. This means inspectors found the service met the expected standards in each area at the time of the inspection.
Safe medicines
All four people managed their own medicines with locked storage and regular checks by staff.
“Systems were in place for the safe management of medicines.” from the report
Kind and respectful care
Staff knew people well and treated them with kindness, compassion, privacy and dignity.
“People were treated with privacy and dignity. Each person had their own room which they could keep locked.” from the report
Effective leadership
The manager was visible and approachable, and the home used audits and feedback to monitor its quality.
“Quality monitoring systems were in place and were effective.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you tailor the person's nutritional plan and treatment plan to their current needs?
- 02What checks will you make if my relative manages their own medicines?
- 03How often will my relative's risk assessments and care plan be reviewed?
- 04Which specialist professionals and therapies would support my relative, and how often would they be involved?
- 05How can my relative or family raise a concern or complaint, and how will the home respond?
This was an unannounced comprehensive inspection covering all five key questions; the inspector spoke with one person and reviewed two people's care records. This explanation was written from the published report of 7 October 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Ellenbrook House
Each visit the CQC has published, newest first, back to the day the home was registered.
- October 2017Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2015
Registered with the Care Quality Commission on 26 August 2015.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Luton
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 81 can care for a couple. 12 years' experience on average.
“We can all fully relax around Nyarai and she feels like part of our family, which is no mean feat!”
“She handled the new situation in front of her with such professionalism and I felt I could trust her 100%.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.