CQC report explained · a nursing home
What the CQC found at Elizabeth Road Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found safe medicines management, suitable staffing, safeguarding procedures and individual risk assessments. Accident records were reviewed and a ceiling track hoist had been installed after a moving and handling near miss.
- Effective?
- Good
- Staff had completed induction and relevant training, including training for epilepsy, swallowing difficulties, autism and dementia. People's food, drink, health checks and legal decision-making arrangements were managed in line with their needs.
- Caring?
- Good
- Staff were observed to be kind, patient and respectful. People were offered choices, their communication needs were understood, and staff sought consent and protected their dignity.
- Responsive?
- Good
- Care plans were detailed, regularly reviewed and personalised. People had access to activities such as singing, swimming, cinema visits, walks and shopping, and complaints were investigated using the provider's procedure.
- Well-led?
- Good
- The home had regular audits, staff meetings and handovers. The manager and staff were described as approachable, and action plans were used when improvements were identified.
What inspectors found, November 2018
Elizabeth Road Care Home was rated Good in every area, with inspectors finding safe, kind and personalised care.
This was an unannounced, comprehensive inspection on 11 October 2018. One inspector observed care for the five people living at the home, spoke with people, staff, relatives and health professionals, and checked care plans, medicines records, staff files and other records.
Inspectors found that people were safe and supported by enough suitably trained staff. Medicines, risks, safeguarding, food and drink, infection control and emergency arrangements were managed well. The home was clean and well maintained.
People were treated with kindness and respect. Staff understood people's communication needs, preferences and health needs. Care plans were detailed, activities were available, complaints were handled, and quality checks were being completed.
The home was rated Good overall and Good for Safe, Effective, Caring, Responsive and Well-led. It had also been rated Good at the previous inspection, so this rating remained unchanged.
Safe medicines support
Medicines were managed carefully, including controlled drugs and medicines needing special preparation. Records and storage checks were complete.
“Medicines were ordered, stored, administered and disposed of in accordance with best practice guidelines.” from the report
Kind and respectful staff
Inspectors saw warm, positive relationships between staff and residents. Staff understood people's histories, preferences and communication methods.
“Staff were observed to be kind and caring throughout our inspection visit.” from the report
Personalised care
Care plans and one-page profiles gave staff detailed guidance about each person's needs, preferences and communication.
“Care plans were very detailed and specific to each individual person.” from the report
Activities and community life
People were supported to take part in activities they chose and to access the community.
“Activities undertaken regularly included singing, nail painting, hydrotherapy swimming, attending a local disco, cinema visits, walks and shopping.” from the report
Regular quality checks
The home used audits, incident reviews and action plans to monitor care and make improvements.
“Quality assurance systems were in place to assess and monitor all areas of the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you support my relative's specific risks, such as choking, epilepsy, falls or moving and handling?
- 02What training have staff completed for my relative's health and communication needs, and how is refresher training kept up to date?
- 03Which activities and community visits are available, and how would you match them to my relative's interests and choices?
- 04How are care plans reviewed, and how would the family and relevant health professionals be involved?
- 05How are medicines that need special preparation or administration managed and checked?
This was a comprehensive, unannounced inspection covering all five people living at the home, the care provided and the premises, with all five ratings reviewed. This explanation was written from the published report of 23 November 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Elizabeth Road Care Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- November 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2014
Report published without a new overall rating.
- March 2014
Report published without a new overall rating.
- July 2012
Report published without a new overall rating.
- April 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 20 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Knowsley
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 91 can care for a couple. 10 years' experience on average.
“It was clear that she genuinely cared and her warm approach really helped put our minds at ease.”
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.