CQC report explained · a residential care home
What the CQC found at Elizabeth House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People told inspectors they felt safe. Risks were assessed, staff were trained in safeguarding, medicines were checked and the home was clean.
- Effective?
- Good
- People had personalised support plans and suitably trained staff. They were supported with food, healthcare, specific health conditions and everyday choices.
- Caring?
- Good
- Inspectors observed warm and caring interactions. People were treated with dignity, involved in their care and supported to maintain independence and contact with family and friends.
- Responsive?
- Outstanding
- Support was tailored closely to individual needs and preferences. People were supported to pursue interests, achieve goals, use the local community and communicate in ways that suited them.
- Well-led?
- Good
- Inspectors found clear leadership, an open culture and regular checks on care, medicines, health and safety. Staff were involved in improving the service.
What inspectors found, April 2019
Elizabeth House was rated Good overall; inspectors found kind care and exceptionally responsive support.
This was an unannounced inspection on 18 March 2019. Inspectors spoke with people living in the home, staff and managers. They reviewed care records, staff files, medicines, incidents, complaints, training and quality checks.
People told inspectors they felt safe and were happy. Staff knew people well, treated them kindly and supported their choices, health needs, relationships and independence. The home was described as calm, sociable and engaging.
The home was rated Good for safe, effective and caring support, and for being well-led. It was rated Outstanding for being responsive, meaning inspectors found especially strong personalised support, choice and flexibility.
The previous inspection in June 2016 also rated the home Good. The report says the ratings for safe, effective, caring and well-led remained Good, while responsive support was rated Outstanding.
Kind and consistent staff
People were supported by a consistent team who knew them well and treated them kindly.
“People were supported by a consistent team of staff who were kind and caring.” from the report
Personalised support
Care plans were written around each person and reflected their individual needs, wishes and communication.
“Care and support plans were person centred throughout.” from the report
Choice and community life
People were supported to follow interests, set goals, build independence and take part in community activities.
“People had good access to their local community and opportunities to meet people and were supported to maintain relationships with friends and family.” from the report
Safe support
Inspectors found safeguarding training, risk assessments, safe recruitment and systems for managing medicines and incidents.
“People were supported by staff who had been trained in safeguarding practices.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you make sure my relative's support plan reflects their current needs, wishes and communication?
- 02How would you support my relative to take part in activities and access the local community?
- 03How would you involve my relative and our family in care decisions and regular reviews?
- 04What training and experience do staff have in supporting my relative's specific health conditions?
- 05How do you respond when someone raises a complaint or concern, and how would my relative be supported to do this?
This was a planned, unannounced inspection that considered all five CQC questions and reviewed care, records, staffing, medicines, complaints and the management of the home. This explanation was written from the published report of 25 April 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Elizabeth House
2 rated inspections over 3 years: the service has held its Good rating throughout.
- April 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- August 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2013
Report published without a new overall rating.
- September 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 19 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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42 live-in carers within about an hour of West Berkshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 36 can care for a couple. 14 years' experience on average.
“Titus has compassion, patience, a great sense of humour and a very professional attitude.”
“Barbara treated my mother-in-law with enormous love and compassion and provided an environment where she could feel safe and seen”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.