CQC report explained · a nursing home
What the CQC found at Edwalton Manor Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that risks, medicines, infection control, safeguarding and staff recruitment were managed safely. They also found enough suitably trained staff to meet people's needs.
- Effective?
- Good
- People had detailed care plans and received support with nutrition, healthcare and oral health. Staff training and assessments supported safe and effective care.
- Caring?
- Good
- People and relatives said staff were kind, respectful and compassionate. Inspectors found that people's choices, equality, privacy and independence were respected.
- Responsive?
- Good
- Care was tailored to people's needs, communication requirements and preferences. People were supported with activities, relationships, complaints and end of life wishes.
- Well-led?
- Good
- The service was described as open, inclusive and person-centred. Leaders used meetings, audits, incident reviews and feedback to improve care, and worked with health and social care partners.
What inspectors found, October 2023
Edwalton Manor Care Home was rated Good; inspectors found safe, kind and personalised care, with an interim manager in place during the inspection.
This was the first inspection since the home registered. Inspectors visited unannounced on 8 and 9 August 2023. They spoke with people, relatives and staff, observed care, and checked care, medicine, recruitment and management records.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found people were protected from abuse and avoidable harm, received medicines safely, and had their health and nutrition needs supported.
People and relatives described staff as kind and respectful. The home provided personalised care, activities and support for relationships. Complaints were investigated and used to improve care, and the management team used audits and feedback to develop the service.
Safe staffing
Inspectors found enough suitably trained staff. Each person had a designated staff member each day to provide continuity across their care and support.
“Every person had a designated staff member each day to ensure all aspects of care and support were provided.” from the report
Kind and respectful care
People and relatives said staff treated people with kindness and respect. Inspectors observed care that protected dignity and encouraged independence.
“People were cared for by kind and compassionate staff who understood what was important to them.” from the report
Personalised support
Care plans recorded people's needs, choices and communication requirements. Staff supported people to take part in activities and maintain important relationships.
“People received personalised care and support tailored to their needs and preferences.” from the report
Learning and improvement
The management team reviewed incidents, complaints and audits. Inspectors found that lessons were used to improve care and reduce risks.
“The provider had effective systems and processes in place to continually improve and develop the quality of care provided.” from the report
Management transition
minorThere was no registered manager in post during the inspection. An interim manager was supporting the home while a newly appointed manager was due to start afterwards.
“At the time of our inspection there was not a registered manager in post.” from the report
- 01Has the new manager who was due to start after the inspection taken up the post, and is the manager now registered with CQC?
- 02How will my relative be matched with their designated staff member each day?
- 03How will you keep my relative's care plan updated if their health or mobility changes?
- 04Which activities are available, and how will you support my relative's hobbies, cultural or religious interests?
- 05How can my family raise a complaint, and how will we be told what action was taken?
This was the first comprehensive inspection of the newly registered care home and covered all five CQC key questions, including infection prevention and control under Safe. This explanation was written from the published report of 5 October 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Edwalton Manor Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- October 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2022
Registered with the Care Quality Commission on 1 June 2022.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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75 live-in carers within about an hour of Nottinghamshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 63 can care for a couple. 10 years' experience on average.
“Ernest is an amazing professional carer who delivers care from the heart.”
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