What the CQC found at Edgeview Nursing Home

Nursing staff were trained to give medicines, and inspectors found that people received them as prescribed. Instructions for medicines given when needed were detailed and personal to each person.

“The nursing staff ensured people received their medicine as prescribed.” from the report

Inspectors found enough staff to meet people's needs, including most one-to-one support hours. Recruitment checks were robust.

“People were supported by sufficient numbers of staff.” from the report

Staff understood people's needs and the steps needed to reduce individual risks. Health professionals confirmed that the home worked with them on support plans.

“People's individual risks were assessed, and staff had a good understanding of the risk reduction measures required to help keep people safe.” from the report

People, relatives and professionals were asked for feedback. People spoken to by inspectors were complimentary about the home and its management.

“People, relatives and professionals were encouraged to give feedback on care.” from the report

Inspectors found an unlocked sluice room containing hazards, thickener that was not safely stored and no records showing that water temperatures had been checked. No one was found to have been harmed.

“For example, the sluice room contained hazards and was unlocked, drinks thickener had not been returned to safe storage, and water temperature checks were not being documented, meaning we could not be assured they were happening.” from the report

Some reviews of restrictions and authorisations were needed. One fluid restriction was no longer medically necessary, and another record contained the wrong medicine dosage.

“However, we found reviews of people subject to DoLs were required.” from the report

The handover system was not always fully used, so important changes might not reach all staff. Staff supervision was sporadic, although its frequency was increasing.

“There was a handover system in place, however it was not always fully utilised.” from the report

Some staff needed to update safeguarding training, and some had not completed learning disability training. Staff spoken to still understood the safeguarding process.

“The training records indicated a number of staff needed to update their training, however all the staff we spoke with were able to explain the process they would follow if they became concerned.” from the report