CQC report explained · a residential care home
What the CQC found at Eden Place Residential Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People said they felt safe. Inspectors found individual risk plans, safe medicines systems, suitable staffing levels and good infection control.
- Effective?
- Good
- People's needs were assessed and staff had suitable training. People were supported with food, healthcare, communication and making decisions.
- Caring?
- Good
- Staff treated people with kindness and respect. People were encouraged to do things for themselves and were involved in decisions about their care.
- Responsive?
- Good
- Care plans described people's routines, needs and preferences in detail. People could follow their preferred routines and take part in activities, outings and relationships.
- Well-led?
- Good
- The registered manager and provider used regular audits and meetings to review the service. People and staff were involved in discussing ideas, activities and improvements.
What inspectors found, January 2020
Rated Good in all five areas; inspectors found safe, kind and person-centred care with strong support for choice and independence.
The inspection took place on 10 and 16 December 2019. It was unannounced on the first day and announced on the second. One inspector spoke with eight people and four staff, and reviewed care, medicines, staff and management records.
The inspectors found that people were happy and settled, and that staff knew them well. Risks and medicines were managed safely. The home was clean, staffing levels supported outings and activities, and people were helped to make choices and build independence.
Care plans were detailed and personalised. People were supported with food, healthcare, communication, relationships and end of life wishes. The home also had regular checks to review the quality of care.
The overall rating was Good, with Good ratings for Safe, Effective, Caring, Responsive and Well-led. The previous inspection, published on 17 June 2017, also rated the service Good.
Safe medicines
Inspectors found that medicines were given safely, and staff had been trained and checked as competent.
“Medicines were administered safely, and all staff had received training and had had their competency checked.” from the report
Personalised care
Care plans were detailed and reflected people's routines, needs and risks. People had signed their plans to show they had been involved.
“They were very person-centred, describing people's routines in depth where this was important to them.” from the report
Choice and independence
Staff supported people to do as much as possible for themselves. People could choose their routines, activities and how they used parts of the home.
“People were supported to take part in various activities.” from the report
Strong oversight
The home used regular audits covering areas such as medicines, infection control, health and safety, and the kitchen. Actions were completed or kept under review.
“The service had a robust quality assurance system.” from the report
Inspectors raised no specific concerns in this report.
- 01How are my relative's individual risk assessments reviewed when their needs or abilities change?
- 02How do you check that staff remain competent to administer medicines, including any medicines given as required?
- 03What staffing levels would be available to support my relative with outings, activities and their preferred daily routine?
- 04How would you support my relative's communication needs, including any use of simple sentences, picture cards or other aids?
- 05How are people's end of life wishes recorded, reviewed and shared with the right people?
This was a planned inspection covering all five CQC questions, including the premises and the care provided. This explanation was written from the published report of 21 January 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, June 2017
Eden Place Residential Home was rated Good; inspectors found safe, kind and personalised care, with some records and staff appraisals still being updated.
This was an unannounced inspection on 16 May 2017. One adult social care inspector spoke with six people, two relatives and three staff. They also reviewed records, including three people's care plans, and checked information held by the regulator and local organisations.
The inspectors found the home safe, effective, caring, responsive and well-led. People said they felt safe and happy. There were enough staff, medicines were managed safely, and staff had suitable training and recruitment checks.
People were supported to make choices, stay independent, keep in touch with family and take part in activities. The home had systems to check quality and make improvements. This was the first inspection under the new inspection method since the provider changed.
Safe staffing
Inspectors found enough staff with the right experience and training. Recruitment checks were also carried out before staff started work.
“There were sufficient staff to meet the needs of people who used the service.” from the report
Kind and respectful care
People had positive relationships with staff. Staff respected privacy, dignity and people's choices while encouraging independence.
“People were supported by staff who treated them with kindness and were respectful of their privacy and dignity.” from the report
Activities and independence
People were supported to take part in activities they liked, both at home and in the community. They were encouraged to do more for themselves.
“There was a high degree of emphasis on encouraging independence and participation in daily activity in the service.” from the report
Quality monitoring
The registered manager used audits and staff meetings to identify actions and share learning. Accidents and incidents were also reviewed for patterns.
“The registered manager told us there was a system of a continuous audit in place.” from the report
Care plans being updated
minorThe three care plans reviewed were in the process of being updated. Families should check that current needs, wishes and support instructions are fully recorded.
“The care plans were in the process of been updated by the registered manager.” from the report
Staff appraisals
minorStaff received regular supervision, but the manager said appraisals were planned once staff had been in post for a year. Families may wish to ask whether this has happened.
“The registered manager told us she had plans to complete appraisals once staff had been in post for a year.” from the report
Limited questionnaire feedback
minorThe provider had received little response to its first questionnaire after taking over the home. The manager planned to look for more ways to gather feedback.
“The service had received little response back.” from the report
- 01Have all care plans now been updated, and how are families involved in reviewing them?
- 02Have staff who have been in post for a year received their planned appraisal?
- 03How do people and relatives now give feedback about the home?
- 04How are activities and support for independence tailored to each person's current interests and abilities?
- 05How are medicines, care plans and other quality checks audited, and are any actions still outstanding?
This was an unannounced inspection of the overall service, covering all five CQC questions, and it was the first inspection under the new methodology since the provider changed. This explanation was written from the published report of 17 June 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Eden Place Residential Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- January 2020Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2017GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2016
Registered with the Care Quality Commission on 6 June 2016.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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