CQC report explained · a nursing home
What the CQC found at Eden Lodge Health Care
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection prevention and control arrangements were being followed. They found safe use of personal protective equipment, testing access, social distancing, hygiene measures and arrangements for managing outbreaks.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, October 2020
Eden Lodge Health Care was inspected but not rated; inspectors found good infection prevention and control practices.
This was an announced, targeted inspection on 14 October 2020. Inspectors looked at infection prevention and control measures as part of a review during the coronavirus pandemic.
The home supported five people and could accommodate up to seven. Inspectors were assured that the home was using personal protective equipment safely, following social distancing and shielding rules, and managing admissions and testing safely.
Inspectors found several practical measures to reduce infection risks. These included a separate entrance for essential visitors, staff changing clothes at the start and end of shifts, and the option of using the top floor for isolation.
The home was inspected but not rated. This means the inspection did not give an overall quality rating or full ratings for all five areas of care.
Visitor infection controls
There was a separate entrance for essential visitors and healthcare professionals, helping them put on and remove protective clothing safely.
“There was an alternative entrance into the home for essential visitors/healthcare professionals.” from the report
Staff clothing arrangements
Staff changed their clothes when starting and finishing shifts to help reduce cross infection.
“Staff changed their clothes upon starting and finishing their shifts to reduce the risk of cross infection.” from the report
Isolation arrangements
The top floor could be used to isolate people safely during the pandemic if required.
“The top floor of the home could be used, if required, to isolate people safely during the pandemic.” from the report
Safe infection control
Inspectors were assured that the home was using protective equipment safely and had arrangements for testing, hygiene and managing possible outbreaks.
“We were assured that the provider was using PPE effectively and safely.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visitors currently asked to put on and remove personal protective equipment?
- 02How do you test people living here and staff when testing is needed?
- 03How would you isolate someone safely if they developed an infection?
- 04How do staff maintain the clothing-change arrangements described in the report?
- 05How do you prevent and manage infection outbreaks now?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; it did not rate the other areas of care or give an overall rating. This explanation was written from the published report of 30 October 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2019
Eden Lodge Health Care was rated Good in all areas; inspectors found safe, kind and personalised care.
This was the first inspection since the home was registered in November 2016. It was an unannounced, planned comprehensive inspection on 27 February 2019. One inspector spoke with people using the service, staff, the provider, the registered manager and a visiting pharmacist. They also observed the home and checked care, medicines, staff and management records.
The home provides personal and nursing care for up to seven younger adults with mental health needs and or learning disabilities. Three people were living there at the inspection. Inspectors found enough staff, suitable recruitment checks, safe medicines support and regular risk reviews. Staff were trained, knew people's needs and supported access to health professionals.
People were involved in decisions about their care and were treated with kindness, dignity and respect. Care plans reflected people's preferences and were updated. People were supported with activities, family contact, shopping and community life, and their dietary needs were catered for.
All five CQC areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The report says legal requirements were met. The home had no previous inspection rating to compare with.
Safe staffing and medicines
Inspectors found enough staff to meet people's needs safely. Medicines records were clear, and staff were trained and assessed before administering medicines.
“There were enough staff to support people safely and to ensure people's needs could be met.” from the report
Personalised care
Care plans included people's histories, preferences and health needs. They were reviewed and updated as people's needs changed.
“Care and support was personalised and responsive to people's individual needs and interests.” from the report
Kind and respectful support
People described staff as kind and helpful. Staff supported privacy, dignity, cultural beliefs and independence.
“People were supported and treated with dignity and respect; and involved as partners in their care.” from the report
Community involvement
People were supported to follow their interests, see family and use local facilities such as shops, the library, cinema and park.
“There were opportunities for people to follow their interests and hobbies.” from the report
Management oversight
The home used regular audits and feedback to monitor the service. Staff meetings allowed staff to share views and suggestions.
“Regular audits were completed to monitor service provision and to ensure the safety of people who used the service.” from the report
No group meetings at the time
minorGroup meetings for people were not taking place at the inspection because of group dynamics. People were instead consulted individually, and the home said this would be reviewed when more people used the service.
“group meetings did not take place currently with people because of group dynamics” from the report
Kitchen access was restricted
needs fixingBecause of Deprivation of Liberty Safeguards, people had restrictions on access to the kitchen. The report says extra food and drinks were provided when requested, and people could buy snacks and drinks when out.
“Due to DoLS in place there were restrictions on people's access to the kitchen.” from the report
- 01How would you manage any restrictions on my relative's access to the kitchen, and how could they get extra food and drinks?
- 02How would you adapt activities, community outings and family contact to my relative's interests and needs?
- 03How often would my relative's care plan be reviewed, and how would they be involved in decisions?
- 04What staffing would be available for one-to-one support if my relative needed it?
- 05How could my relative raise a complaint or concern, and how would you keep us informed about the response?
This was an unannounced, planned comprehensive inspection covering all five CQC questions and the care home premises and care provided. This explanation was written from the published report of 16 March 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Eden Lodge Health Care
Each visit the CQC has published, newest first, back to the day the home was registered.
- October 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- March 2019GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2016
Registered with the Care Quality Commission on 24 October 2016.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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