CQC report explained · a residential care home
What the CQC found at Eden Lodge
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, February 2022
Inspected but not rated; inspectors found good infection control arrangements during a targeted COVID-19 inspection.
The home provides respite personal care for adults with learning disabilities. It can support up to 10 people, and six people were living there when inspectors visited.
This was an announced, targeted inspection on 10 February 2022. Inspectors looked mainly at infection prevention and control, and asked about staffing pressures linked to COVID-19.
Inspectors found good arrangements for visitors, testing, vaccination, protective equipment, cleaning and infection control training. They were assured that the home was following the relevant safety measures.
The home was inspected but not rated. This means the report does not give an overall quality rating, and it does not provide ratings for most of the five areas usually considered by the CQC.
Visitor safety
The home had entry checks, hand sanitiser and face masks. Visitors were asked about their health and vaccination status.
“There was a procedure in place to welcome visitors to the home, face masks were available and hand sanitisers at the entrance.” from the report
Staff training
Staff had training in infection control, and their skills were checked regularly.
“People were cared for by staff trained in safe infection, prevention and control, (IPC), practices who had their competencies regularly checked.” from the report
Clean premises
Inspectors found the building and equipment clean and in good condition. Staff were seen cleaning frequently touched surfaces.
“The premises and equipment were visibly clean and in good order.” from the report
Clear procedures
The home had up-to-date infection control policies and used them to guide staff, people and families.
“Policies and procedures were in line with current government guidance and used to inform staff, people and their families.” from the report
Inspectors raised no specific concerns in this report.
- 01What staffing pressures are affecting the home now, and what measures are in place to manage them?
- 02How often are staff infection control skills checked, and what happens if someone needs further training?
- 03What are the current rules for visitors, including health checks, vaccination evidence and testing?
- 04How do you make sure protective equipment is available and used correctly?
- 05How often are touch points and other areas cleaned, and how is this recorded?
This was a targeted inspection of infection prevention and control, with questions about COVID-19-related staffing pressures; it was not a full inspection of all five quality areas. This explanation was written from the published report of 24 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, January 2020
Rated Good; inspectors found kind, person-centred care, with some medicines records and guidance needing improvement.
This was a planned full inspection. One inspector visited the home on 27 December 2019, spoke with two people and two staff, and reviewed care records, recruitment files and management records.
The home was rated Good overall. Safe, Effective, Caring, Responsive and Well-led were all rated Good. Inspectors found enough staff, safe recruitment, personalised care, support with health needs, and kind and respectful relationships.
Medicines were mostly managed safely, but some records were incomplete. Opening dates for liquid medicines and storage temperatures were not always recorded. There were also no written instructions for some medicines given when needed. The home was given a recommendation to improve its medicines practice.
The previous inspection, published on 9 March 2017, also rated the home Good. The report says the home would continue to be monitored and could be inspected sooner if concerning information was received.
Enough staff
Inspectors found staffing levels were based on people's assessed needs. People received support when needed and staff had time to help with activities and community access.
“There were adequate numbers of staff to meet people's needs and to keep them safe.” from the report
Kind and respectful care
People described staff as kind and friendly. Inspectors observed supportive interactions and found that privacy, dignity and independence were promoted.
“We observed staff interacting with people and found they were supportive, kind and caring.” from the report
Personalised support
Care plans included people's routines, personal history, communication needs, preferences and aspirations. People were involved in writing and reviewing their plans.
“People were involved in writing, monitoring and reviewing their care plans, so they reflected people's current routines, likes, dislikes and aspirations.” from the report
Choice and community life
People were supported to follow their own routines, maintain relationships and take part in activities at the home and in the community.
“People took part in activities at the home and in the community.” from the report
Medicines guidance and records
needs fixingThe provider's medicines policy was not always followed. Some liquid medicines did not have opening dates recorded, storage temperatures were not always recorded, and some as-needed medicines lacked written instructions.
“However, there were no written protocols in place to guide staff when to give the medicine, how often and what to do if it was not effective.” from the report
- 01Have written protocols now been put in place for as-needed medicines, including when to give them, how often and what to do if they do not work?
- 02How do you now record the opening dates of liquid medicines and the temperature of medicine storage areas?
- 03What staffing arrangements will be in place during the respite stay, including overnight?
- 04How will you make sure my relative's care plan reflects their routines, communication needs, preferences and health needs before each respite stay?
- 05What improvements have been made following the recommendation about medicines management?
This was a planned full comprehensive inspection covering the home, the care provided and all five CQC questions; all five ratings were Good. This explanation was written from the published report of 16 January 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Eden Lodge
3 rated inspections over 4 years: the service has improved, from Requires improvement to Good.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- January 2020Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2017Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2015Requires improvementSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- December 2014
Registered with the Care Quality Commission on 11 December 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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92 live-in carers within about an hour of Doncaster
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 77 can care for a couple. 11 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“I can honestly say without Petros I don't believe he would have lived an extra 2 years”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.