CQC report explained · a nursing home
What the CQC found at Eden Grange
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found people were protected from abuse and avoidable harm. There were enough staff, risk assessments were up to date, medicines systems were well organised, and infection control arrangements were in place.
- Effective?
- Good
- Staff had suitable training, support and experience. People received care based on their assessed needs, had suitable food and drink, and were supported with healthcare and lawful decision-making.
- Caring?
- Good
- Inspectors saw warm and kind interactions. Staff respected people's privacy, dignity, equality and choices, and encouraged people to remain as independent as possible.
- Responsive?
- Good
- Care plans were personalised, up to date and regularly reviewed. People were supported with communication, activities, relationships, complaints and end of life wishes.
- Well-led?
- Good
- Managers and staff worked together, listened to people's views and used checks and audits to improve care. There was no registered manager in post at the time, but a new manager had applied to register.
What inspectors found, July 2022
Rated Good; inspectors found safe, kind and personalised care, with a new manager awaiting registration.
This was the first inspection since the service was registered. Inspectors visited on 16 and 20 June 2022. The first day was unannounced. They spoke with people living there, relatives, staff, managers and health and social care professionals. They also observed care and checked care plans, medicines records, staff files and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines systems, suitable training, clean premises and good infection control. People received food and healthcare suited to their needs, and care plans were personalised and kept up to date.
People were treated with kindness, dignity and respect. They were supported to make choices, stay independent, keep in touch with family and take part in activities. Complaints were handled appropriately, and managers used audits and incident reviews to improve the service.
At the inspection, there was no registered manager in post. A new manager had been appointed and had applied to register. This did not stop the service receiving Good ratings, and the report says this was the home's first inspection.
Enough staff
Inspectors found enough staff to meet people's needs and saw staff respond quickly to requests for help.
“There were enough staff to meet people's needs and wishes.” from the report
Safe medicines
The home used an electronic medicines system and the records checked had no recording errors or omissions.
“We found no recording errors or omissions on any e-medicines records.” from the report
Kind and respectful care
People were treated warmly and respectfully. Staff supported privacy, dignity, personal choices and independence.
“Staff interaction with people was characterised by warmth and kindness.” from the report
Personalised support
Care plans recorded people's needs, preferences, interests and communication requirements, and were regularly reviewed.
“People's care plans were up to date, personalised and contained information about their unique strengths, likes and dislikes” from the report
Activities and relationships
People could choose from varied activities and were supported to maintain relationships and avoid social isolation.
“People were supported by staff to participate in various recreational activities at the care home and in the local community” from the report
No registered manager at inspection
needs fixingThere was no registered manager in post when inspectors visited. A new manager had been appointed and had applied to register, so ask for an update.
“At the time of our inspection there was not a registered manager in post however, a new manager had been appointed and they have applied to be registered with us.” from the report
Previous medicines errors
minorThe provider reported several medicines handling errors in the previous 12 months. It introduced a new electronic system and reassessed staff competence, and inspectors found no recording errors in the records they checked.
“following a number of medicine's handling errors in the last 12 months the provider reduced the risk of such incidents reoccurring by introducing a new electronic medicine's systems” from the report
- 01Has the new manager's application to become registered been completed, and who is responsible for the home until then?
- 02What medicines errors occurred in the previous 12 months, and how are you checking that the new electronic system is working?
- 03How will you assess and support my relative's specific needs, preferences and communication requirements?
- 04What activities would be suitable for my relative, including if they became unable to leave their room?
- 05How are relatives involved in care planning, reviews, complaints and decisions about end of life wishes?
This was the first inspection of the newly registered care home and covered all five key questions, including infection prevention and control; retirement village residents who did not receive personal care were not included. This explanation was written from the published report of 2 July 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Eden Grange
Each visit the CQC has published, newest first, back to the day the home was registered.
- July 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2021
Registered with the Care Quality Commission on 7 June 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Wandsworth
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 77 can care for a couple. 11 years' experience on average.
“She cared for my mum with Alzheimer's with endless patience and kindness, always arriving with a smile and a positive attitude”
“Without his support we wouldn't have been able to navigate bringing and keeping Dad at home.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.