What the CQC found at Eccleston Court Care Home

People and families spoke positively about the staff. Inspectors saw staff respecting privacy and dignity, including during end of life care.

“Never had any problems with the staff, always polite and will do anything to help.” from the report

People and family members told inspectors they felt safe. Safeguarding procedures were in place and concerns were reported to outside agencies when needed.

“People and their family members told us they felt safe living at Eccleston Court.” from the report

People had a choice of food and drinks, with support for special diets. Staff arranged healthcare input when needed and worked with healthcare professionals.

“GP services and associated health care professionals visited on a regular basis to assess and monitor the health of people.” from the report

People were supported to express their views and take part in decisions about their care. Families said they were consulted about changes when appropriate.

“People were supported to express their views and were involved in making decisions about their care and support.” from the report

The provider had not given enough support to the registered manager and staff. Auditing and action on known problems were not effective, creating a risk of harm.

“Systems were either not in place or robust enough to demonstrate effective oversight and management of the service. This placed people at risk of harm.” from the report

Prescribed drinks and a cream were not stored safely, and several medicine errors had recently been reported. An action plan was in progress, but regular reviews were still recommended.

“A number of medicine errors had recently been reported.” from the report

A fire risk assessment and Fire and Rescue Service inspection identified improvements needed to the environment and equipment. The provider was asked to complete and monitor this work.

“An independent fire risk assessment and inspection from the Fire and Rescue Service carried out at the time of this inspection identified areas of improvement were needed.” from the report

Records did not always show that people had received the care and support they needed. Inspectors recommended improving the recording systems.

“People's records relating to the personal care that had been delivered were not always completed.” from the report

There were enough staff overall, but people sometimes waited for help during meals and staff were not always available in communal areas. A senior staff member was then identified to oversee deployment.

“During mealtimes people were seen waiting for staff to support them.” from the report

Some people could not read the menus because the print was too small. The provider was asked to review information so people could understand and use it.

“People did not always have access to information that met their needs. For example, menus were in small print, which some people were unable to read and make choices from.” from the report