CQC report explained · a residential care home
What the CQC found at Ecclesbourne Lodge
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found detailed risk plans, suitable staffing, trained staff and safe medicine arrangements. Physical interventions and safeguarding concerns were monitored and reviewed.
- Effective?
- Good
- Staff had the skills and training needed for their roles. People received suitable food, health support and care based on their capacity and best-interest decisions.
- Caring?
- Good
- Staff had caring relationships with people and supported their dignity, privacy, choices and independence. Families were supported to maintain relationships.
- Responsive?
- Outstanding
- Care and activities were highly personalised. Inspectors found strong support for life skills, communication, behaviour, cultural preferences, transitions and individual goals.
- Well-led?
- Good
- The home had a registered manager, supportive leadership and systems for audits, learning from incidents, staff development and working with other services.
What inspectors found, January 2019
Ecclesbourne Lodge was rated Good overall, with Outstanding support tailored to people's needs and independence.
This was an unannounced inspection on 11 December 2018. One inspector reviewed care and medicine records, staff files, training and management information. They spoke with one person, staff, relatives and social care professionals, and observed how staff supported people.
The home supported up to 10 young adults with learning disabilities and autism. There were eight people living there at the inspection. Inspectors found enough staff, safe medicine systems, suitable training and good support with health, food, communication, dignity and choice.
The Responsive rating was Outstanding. Inspectors were particularly impressed by personalised activities, life-skills education, detailed support for behaviour, communication methods and the way families were involved. The other four areas were rated Good, and the overall rating was Good.
Personalised care
Staff used people's histories, preferences and communication methods to shape care and daily activities. Families were involved in understanding what worked for each person.
“People's needs were at the heart of the service being provided.” from the report
Building independence
The home used an education programme to help people gain daily living skills and confidence. Inspectors saw examples of people learning to cook and take part in activities.
“There was an education programme which provided people with skills to support them with daily life skills and improving their independence.” from the report
Support with behaviour
Behaviour plans were detailed and individual. Staff viewed behaviour as a form of communication and used consistent approaches to help people take part in more activities.
“The home's ethos was to view these as aspects of communication, this approach had a positive outcome for people as they could see their actions were reflected in daily choice and ongoing needs.” from the report
Kind and respectful staff
Inspectors saw staff spending time with people and responding to their different communication needs. People's privacy, dignity and family relationships were respected.
“Staff had established caring and supportive relationships with people.” from the report
Handling complaints
Complaints were investigated and people received responses, apologies and outcomes. The home also used concerns and incidents to identify improvements.
“Complaints had been received and all had been investigated comprehensively, providing the complainant with a formal response, an apology and the outcome.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and support my relative's communication needs, including whether they use pictures, symbols, gestures or another language?
- 02How are behaviour plans kept up to date, and how are families told about any physical interventions or changes to support?
- 03How would you help my relative build independence through the education and life-skills programme?
- 04How are medicines that support anxiety or epilepsy reviewed with health professionals, and how are families involved?
- 05How would you support my relative's move into the home, including visits, settling in and personalising their room?
This was an unannounced comprehensive inspection covering all five key questions, with the care home premises and care provided both considered. This explanation was written from the published report of 22 January 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Ecclesbourne Lodge
3 rated inspections over 4 years: the service has held its Good rating throughout.
- January 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- July 2016Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2015GoodSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- January 2014
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- January 2012
Registered with the Care Quality Commission on 17 January 2012.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
62 live-in carers within about an hour of Derbyshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,010 to £1,260 a week. 51 can care for a couple. 12 years' experience on average.
“Ernest is an amazing professional carer who delivers care from the heart.”
“We particularly appreciate the companionship Dawn gives in the evenings when she plays cards and Scrabble with my mother.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.