CQC report explained · a residential care home
What the CQC found at Ebury Court Residential Home Limited
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- People were protected from abuse and there were enough staff. Inspectors found safe recruitment, medicines practices, infection control, risk assessments and accident monitoring.
- Effective?
- Outstanding
- Staff training was tailored to individual needs and people received detailed assessments, good nutrition support and very good access to healthcare. The home also followed the Mental Capacity Act and Deprivation of Liberty Safeguards.
- Caring?
- Good
- People were treated with kindness, respect and compassion. Staff supported privacy, dignity, independence and choice.
- Responsive?
- Outstanding
- Care and activities were highly personalised. Inspectors found particularly strong dementia care, end of life support and responses to people's cultural, social and personal wishes.
- Well-led?
- Outstanding
- People, relatives and staff spoke highly of the management. The home used feedback, audits, partnerships and staff involvement to improve care.
What inspectors found, December 2018
Ebury Court Residential Home Limited is rated Outstanding; inspectors found excellent personalised care, strong leadership and no serious risks or concerns.
Inspectors visited on 5 and 6 September 2018. The first day was unannounced and the second was announced. They spoke with people, visitors, staff and health professionals. They observed care and checked care plans, medicines records, staff records and quality checks.
The home was rated Outstanding overall. Effective, responsive and well-led care were Outstanding. Safe and caring were rated Good. Inspectors found enough staff, safe medicines practice, detailed care planning and kind support.
The home had strong training and development for staff. Activities were highly personalised, including specialist dementia and end of life care. People and families were involved in decisions and felt listened to.
The overall rating was unchanged from the previous inspection in December 2015. The effective rating improved from Good to Outstanding. The report says there was no evidence of serious risks or concerns.
Personalised care
Care plans recorded people's histories, preferences and needs in detail. Staff used this information to create individual care and activity programmes.
“Care plans were very detailed and gave staff an excellent understanding of people's history and background.” from the report
Dementia support
The home used specialist programmes and activities for people with dementia. Inspectors saw people engaged, smiling and interacting with others.
“It provided the 'Namaste' sensory care programme, that improved the quality of life for residents with advanced dementia” from the report
Staff development
Training was adapted to individual learning needs. Staff had regular supervision and opportunities to reflect on their practice.
“There were excellent training and development opportunities for staff that were often bespoke and tailored to staff's individual learning needs.” from the report
End of life care
The home recorded people's wishes and supported relatives before and after a death. Staff received specific communication training for this work.
“People were provided with excellent end of life care and support.” from the report
Leadership and involvement
People, relatives and staff were involved in running the home and giving feedback. Inspectors found regular audits and a strong focus on improvement.
“People, relatives and staff were all engaged and involved with the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you use my relative's history, preferences and dislikes to create their care plan?
- 02Which dementia activities or sensory programmes would be suitable for my relative, and how would you review their effect?
- 03How would you support my relative's food preferences, allergies or need for a soft or pureed diet?
- 04How would you involve our family in advance care planning and end of life decisions?
- 05How can residents and relatives give feedback or raise a complaint, and how will we be told what action was taken?
This was an inspection of the overall service and all five key questions, including care, records, medicines, staffing and management systems. This explanation was written from the published report of 25 December 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Ebury Court Residential Home Limited
2 rated inspections over 3 years: the service has held its Outstanding rating throughout.
- December 2018Outstandingcurrent ratingstayed OutstandingSafe: GoodEffective: OutstandingCaring: GoodResponsive: OutstandingWell-led: Outstanding
Read what inspectors found at Ebury Court Residential Home Limited →
- February 2016OutstandingSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Outstanding
- December 2013
Report published without a new overall rating.
- September 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 10 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Havering
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,230 a week. 81 can care for a couple. 11 years' experience on average.
“Sidonia is a first class live-in carer whose dedication and thoughtfulness made her stay a happy experience.”
“Always on time and with a lovely smile for my mum. Theresa is kind and sensitive to my mum's needs.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.