CQC report explained · a residential care home
What the CQC found at Easthill Home for Deaf People
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People felt safe and there were systems to protect them from abuse and avoidable harm. Inspectors found safe staffing, medicines and fire arrangements, although a laundry contamination risk was identified and addressed immediately.
- Effective?
- Good
- Care was based on assessments of people's needs and choices. Staff were trained, people were supported with food and healthcare, and consent and best-interest decisions were properly considered.
- Caring?
- Good
- People and families described staff as kind, friendly and respectful. Inspectors observed patient care, support for independence and communication in British Sign Language.
- Responsive?
- Good
- Care plans reflected people's preferences, communication needs and changing needs. The home offered activities, outings and support to maintain family relationships.
- Well-led?
- Good
- The management team was described as approachable and supportive. Regular audits, surveys and checks were used to monitor quality and make improvements.
What inspectors found, December 2022
Easthill Home for Deaf People was rated Good; inspectors found kind, safe and personalised care, with one minor laundry safety issue fixed during the inspection.
This was an unannounced inspection over two visits. One inspector spoke with nine people, four family members, staff and outside professionals. A British Sign Language interpreter supported communication. Inspectors also reviewed care records, staff files, training records and management checks.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. People and families said staff were kind and caring. Inspectors saw calm, respectful communication, suitable activities and a warm, homely atmosphere.
Inspectors found enough trained staff, safe medicines systems, suitable care plans and good support with food, healthcare and personal choices. They found a risk that clean laundry could be contaminated, but the home acted immediately by buying lidded containers. The garden was also planned for further improvements.
Kind and respectful care
People, families and professionals gave positive feedback about staff. Inspectors saw calm, patient interactions and support for people's dignity and independence.
“People and their family members all gave us positive feedback about the home and told us that staff were kind and caring.” from the report
Safe staffing and training
Inspectors found enough consistent staff, with recruitment checks, training, supervision and competency assessments in place.
“There were enough staff to support people's needs. Staff had received training and support to enable them to carry out their role safely.” from the report
Personalised support
Care plans recorded people's likes, dislikes, communication needs and choices. Activities and outings were matched to people's interests and abilities.
“Individual assessments and care plans included information about people's life histories, leisure activities and interests.” from the report
Laundry storage
minorInspectors found clean clothing could have been contaminated by dirty clothing waiting to be washed on the floor. The home acted immediately by buying lidded washable containers.
“We identified a risk clean clothing could be contaminated in the laundry room by clothing waiting to be washed which was on the floor adjacent to washing machines.” from the report
- 01What progress has been made with enclosing and landscaping the garden, and can people with dementia now use it independently?
- 02How are clean and dirty laundry kept separate since the inspection?
- 03How is British Sign Language training kept up to date for all staff, including new starters?
- 04How often are care plans reviewed when a person's needs or communication needs change?
- 05What activities and local outings are currently available for my relative's interests and abilities?
This was the first comprehensive inspection of the newly registered service, covering all five key questions; the previous provider's last rating was Good, published in 2018. This explanation was written from the published report of 29 December 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Easthill Home for Deaf People
4 rated inspections over 7 years: the service has improved, from Requires improvement to Good.
- December 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Easthill Home for Deaf People →
- March 2021Inspected but not ratedSafe: Inspected but not rated
- August 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2015Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2015Requires improvementSafe: InadequateEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- September 2021
Registered with the Care Quality Commission on 6 September 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
84 live-in carers within about two hours of Isle of Wight
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,010 to £1,230 a week. 68 can care for a couple. 11 years' experience on average.
“I cannot recommend Prisca highly enough, she is one in a million.”
“He stayed with her throughout the pandemic, refusing to visit his own family, who lived nearby, to reduce the risk of infection.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.