CQC report explained · a residential care home
What the CQC found at Eastgate Residential Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, June 2018
Eastgate Residential Home was rated Good; inspectors found safe, kind and personalised care, with end-of-life planning still being developed.
The inspection was unannounced and took place on 30 April 2018. One inspector spoke with people, staff and managers, observed care, and checked care, medicines, staffing, training and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough suitable staff, safe medicines support, clean surroundings and systems to protect people from harm.
People were supported to make choices, stay independent, maintain relationships and take part in hobbies and community activities. Staff understood people's communication needs and supported their health, food and daily routines.
This was the first ratings inspection since the provider registered with CQC in March 2017. The report found that some information about people's end-of-life wishes was still being gathered.
Enough suitable staff
Inspectors found enough staff to meet people's care, social and community needs. Recruitment checks were also in place.
“This meant there were enough suitably recruited staff available to support people with their health, wellbeing and social needs.” from the report
Respectful care
Staff were observed to be patient, kind and compassionate. People’s privacy and dignity were maintained.
“We observed caring and compassionate interactions between people and staff.” from the report
Personal choice and independence
People were supported to make choices, do daily tasks for themselves and take positive risks safely.
“We saw that people's independence was promoted and they were involved in various areas of daily living, such as; cooking and maintaining a clean and tidy home.” from the report
Activities and relationships
People were supported to keep in touch with family and friends, attend activities and pursue interests in the community.
“People were supported to access interests that met their preferences.” from the report
End-of-life wishes not yet complete
minorAt the time of inspection, the home was still gathering information about people's wishes for end-of-life care. Some information was recorded, but this work was not finished.
“The registered manager was in the process of gaining information from people and/or their relatives about their end of life wishes.” from the report
- 01How will you make sure my relative's end-of-life wishes are recorded and kept up to date?
- 02How will staff support my relative's particular way of communicating?
- 03What activities and community outings could my relative take part in?
- 04How would you support my relative to remain independent while managing their risks?
- 05How are care plans reviewed when a person's needs or preferences change?
This was an unannounced inspection covering the overall quality of the home and all five CQC ratings; it was the first ratings inspection since the provider registered in March 2017. This explanation was written from the published report of 9 June 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Eastgate Residential Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- June 2018Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2017
Registered with the Care Quality Commission on 3 March 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Stoke-on-Trent
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,190 a week. 93 can care for a couple. 9 years' experience on average.
“She's shown compassion, patience and a level of understanding that no other carer has given.”
“She maintained a great environment for mum both with the tidiness and cleanliness of the house and Mum and with her caring and understanding attitude.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.