CQC report explained · a residential care home
What the CQC found at Eastfield
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, June 2018
Eastfield was rated Good; inspectors found safe, kind and personalised care, with no serious risks or concerns identified.
Inspectors visited without warning on 30 April and 1 May 2018. They spoke with people living in the home, relatives, staff and managers. They also observed care and checked care plans, medicines, staff records and quality checks.
The home was supporting 32 people, including some people living with dementia. Inspectors found people were protected from harm, had enough staff support and received medicines safely. Care was personalised, and people were supported with food, activities, health needs and family contact.
People were treated with kindness, privacy and dignity. The home had an open management style, regular audits and ways for people, relatives and staff to give feedback.
All five areas were rated Good. The previous inspection was also Good, and this inspection found that the rating should remain Good.
People felt safe
People and relatives said they felt safe. Inspectors found that safeguarding concerns, individual risks and accidents were recorded and followed up.
“People continued to be protected from the risk of harm and abuse.” from the report
Kind and respectful care
Staff were observed offering reassurance, spending time with people and respecting privacy. People and relatives described staff as caring.
“Staff were observed responding to people's emotional needs when people were distressed.” from the report
Personalised support
Care plans included people's preferences, interests, communication needs and support requirements. Activities and religious support were available.
“People were supported to take part in meaningful activities which they enjoyed.” from the report
Strong oversight
The management team used audits, meetings and surveys to check the quality of care and identify improvements.
“Systems continued to be in place to monitor the quality of the service that was being provided to people.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and review my relative's individual care, mobility and communication needs?
- 02What dementia care training do staff receive, and how would staff support someone whose needs or behaviour changed?
- 03How would you manage my relative's medicines, including any medicines needed only when required?
- 04What activities and one-to-one support would be available to match my relative's interests?
- 05How would you involve our family in care decisions, health changes and any end of life wishes?
This was an unannounced inspection of all five CQC questions, involving observations, conversations and checks of care, medicines, staffing and quality records. This explanation was written from the published report of 22 June 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Eastfield
2 rated inspections over 2 years: the service has held its Good rating throughout.
- June 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2014
Report published without a new overall rating.
- November 2013
Report published without a new overall rating.
- July 2013
Report published without a new overall rating.
- September 2012
Report published without a new overall rating.
- May 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 3 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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39 live-in carers within about an hour of Kent
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 33 can care for a couple. 12 years' experience on average.
“Always on time and with a lovely smile for my mum. Theresa is kind and sensitive to my mum's needs.”
“Irene was a very kind and empathetic carer who knew just the right words to say to put a smile on my face.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.