CQC report explained · a nursing home
What the CQC found at Eastbourne Gardens Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, December 2018
Rated Outstanding; inspectors found exceptionally caring, effective and personalised support, with safety rated Good.
This was an unannounced comprehensive inspection on 11 and 16 July 2018. Inspectors spoke with people living at the home, staff, relatives, visitors and health professionals. They also observed care and checked care records, medicines, staffing, training, complaints and quality checks.
The overall rating was Outstanding. Safe was rated Good. Effective, Caring, Responsive and Well-led were all rated Outstanding. Inspectors found enough suitably trained staff, safe medicines systems, strong clinical support, kind care and a wide range of personalised activities.
The home supported people to make choices, maintain independence and receive care suited to their needs, including dementia and nursing care. Inspectors found strong leadership and quality monitoring, with a clear focus on learning and improvement.
At the previous inspection in December 2016, the service was rated Good for Safe, Effective, Responsive and Well-led, and Outstanding for Caring. The overall rating had improved to Outstanding at this inspection.
Kind and respectful care
Staff knew people well and adapted their support to individual preferences and needs. Inspectors saw warm and compassionate interactions.
“People were supported by extremely kind and caring staff who knew their preferences and needs very well and who went the extra-mile to offer both practical and emotional support.” from the report
Strong clinical support
The home used specialist advice and innovative approaches to improve people’s health. This included dementia support, wound care and rehabilitation.
“The service looked for, and promoted, innovative approaches to the delivery of care and support.” from the report
Safe medicines and staffing
Medicines were administered by trained staff whose competence was checked. Inspectors also found sufficient staff and a robust recruitment process.
“People were receiving their medicines safely by registered nurses and trained medication technicians who had their competence regularly assessed.” from the report
Personalised activities
Activities reflected people’s interests, abilities and life histories. People were supported to take part in gardening, music, films, exercise and community activities.
“People had access to an extensive and wide variety of activities which they selected themselves.” from the report
Effective leadership
The management promoted an open, person-centred culture and regularly reviewed the quality of care to identify improvements.
“The provider had implemented robust quality assurance systems which were consistently reviewed to drive improvement in people's care.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you currently calculate staffing levels, and how do you make sure there are enough staff when people’s needs change?
- 02How are medicines, including time-critical medicines and as-needed medicines, checked and reviewed?
- 03What dementia training do staff receive now, and how is it applied in everyday care?
- 04How are people’s personal interests and life histories used to plan activities?
- 05How are people and families involved in capacity assessments, best-interest decisions and care planning?
This was an unannounced comprehensive inspection covering all five key questions, including care, accommodation, staffing, medicines, records and quality monitoring. This explanation was written from the published report of 13 December 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk. The report was longer than we could read in one go; the later sections may not be reflected.
Every inspection of Eastbourne Gardens Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- December 2018Outstandingcurrent ratingSafe: GoodEffective: OutstandingCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
Read what inspectors found at Eastbourne Gardens Care Home →
- August 2017
Registered with the Care Quality Commission on 1 August 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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19 live-in carers within about an hour of East Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,000 to £1,400 a week. 13 can care for a couple. 10 years' experience on average.
“When he point blank refused to go into hospital for a life saving blood transfusion she talked him through the situation and agreed to go in the ambulance with him and stayed until he was settled.”
“Una felt safe, secure and loved in her time with Debbie which is a gift that I am eternally grateful for.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.