CQC report explained · a nursing home
What the CQC found at Eagle Wood Neurological Care Centre
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, February 2022
Inspected but not rated; inspectors found strong infection controls but a visiting restriction that was not in line with guidance at the time.
This was a targeted inspection about infection control, visiting arrangements and staffing pressures linked to COVID-19. The inspection was announced and the report gives inspection dates of 14 and 18 January 2022.
Inspectors found that the home was clean, staff used protective equipment correctly and there was enough protective equipment. They were assured that testing, social distancing, admissions and infection outbreak arrangements were in place.
During a COVID-19 outbreak, visitors, including essential care givers, were stopped from entering for 10 days except in limited circumstances. Inspectors said this was not in line with guidance at the time, although visits were being facilitated in line with current guidance during the inspection.
The service was inspected but not rated. This means the inspection did not give an overall quality rating or ratings for the five areas of care.
Infection control
The provider was following current COVID-19 guidance for staff and visitors to reduce infection risks.
“The provider ensured current guidelines in relation to COVID-19 were being followed by staff and visitors to reduce the risk of infection.” from the report
Clean environment
Inspectors found the home clean and fresh, with frequent cleaning of high-touch areas and regular deep cleaning.
“The service was clean and fresh. Housekeeping staff ensured that all high touch points, such as door handles, were cleaned frequently, and deep cleaning took place on a regular basis.” from the report
Protective equipment
Staff had infection control training, there was an ample supply of protective equipment and staff were seen using it correctly.
“Staff had training in infection control and the use of personal protective equipment (PPE). The provider had maintained an ample supply of PPE.” from the report
Staff support
Staff said they felt supported and safe during the COVID-19 outbreak. The provider had also completed risk assessments for people and staff.
“Staff told us the provider and registered manager supported them well. Staff felt safe working at the service during the outbreak.” from the report
Visitor restrictions
needs fixingDuring a COVID-19 outbreak, visitors including essential care givers were not allowed to enter for 10 days except in limited circumstances. Inspectors said this did not follow the guidance in force at that time.
“This was not in line with guidance at that time.” from the report
- 01What are the current visiting arrangements if there is a COVID-19 outbreak?
- 02How will essential care givers be supported to visit during an outbreak?
- 03What happens if a visit is important for a resident's wellbeing but an outbreak is in progress?
- 04How are staffing pressures monitored, and what action is taken if COVID-19 affects staffing levels?
- 05When was the home's infection prevention and control policy last reviewed?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19 staffing pressures; it did not rate the service overall or assess the other four questions. This explanation was written from the published report of 11 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2021
Inspected but not rated; inspectors found strong infection prevention and control measures.
This was an unannounced, targeted inspection on 8 March 2021. It looked at how the home was prepared to prevent and control COVID-19 infections.
Inspectors found that visitors had their temperatures checked, took a rapid COVID-19 test, completed a health questionnaire and were given personal protective equipment. Visits were being reintroduced by appointment, with cleaning between visits.
The home had infection control policies, enough protective equipment and cleaning arrangements. Inspectors were assured about visitor safety, social distancing, admissions, testing, protective equipment, cleaning and managing outbreaks.
The home was inspected but not rated. This report does not give ratings for care, effectiveness, responsiveness or leadership.
Visitor safety checks
Visitors had several checks before entering, including temperature checks, a rapid COVID-19 test and a health questionnaire. They were also given protective equipment.
“All visitors to the service had their temperature checked, undertook a rapid COVID-19 test, completed a health questionnaire and were provided with personal protective equipment (PPE).” from the report
Controlled visiting
Visits were reintroduced by appointment, with arrangements intended to reduce contact between visitors and allow the visiting area to be cleaned.
“Visits were being re-introduced by appointment only, with times allocated to avoid potential infection transmission with other visitors and to allow for the visiting area to be thoroughly cleaned between visits.” from the report
Clean environment
Inspectors found the home clean and hygienic. Cleaning schedules covered rooms and frequently touched areas, with deep cleaning each week.
“The service was clean and hygienic. Robust cleaning schedules were in place.” from the report
Protective equipment and policies
Protective equipment was available throughout the home and staff were seen following the guidance. The provider had updated policies for the pandemic.
“PPE was placed throughout the service, with ample supplies available.” from the report
Inspectors raised no specific concerns in this report.
- 01How have visitor temperature checks, rapid testing, health questionnaires and PPE arrangements changed since the inspection?
- 02Are visits still arranged by appointment, and how is the visiting area cleaned between visits?
- 03How are people using the service and staff tested for infections now?
- 04How often are rooms and frequently touched areas cleaned, and how often is deep cleaning carried out?
- 05What current information can you provide about care quality, staffing, responsiveness and leadership, which this inspection did not rate?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; the service was inspected but not rated and the other areas were not assessed. This explanation was written from the published report of 10 April 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Eagle Wood Neurological Care Centre
2 rated inspections over 3 years: the service has held its Good rating throughout.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Eagle Wood Neurological Care Centre →
- April 2021Inspected but not ratedSafe: Inspected but not rated
Read what inspectors found at Eagle Wood Neurological Care Centre →
- June 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2014
Report published without a new overall rating.
- May 2014
Report published without a new overall rating.
- January 2014
Report published without a new overall rating.
- January 2014
Report published without a new overall rating.
- July 2013
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- June 2012
Registered with the Care Quality Commission on 20 June 2012.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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39 live-in carers within about an hour of Peterborough
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,370 a week. 34 can care for a couple. 11 years' experience on average.
“I honestly feel lucky to have found her and have already booked her for another visit.”
“Magda was always positive and proactive about trying new things to keep dad busy. She also introduced new ideas for keeping dad healthy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.