CQC report explained · a nursing home
What the CQC found at Dunollie Residential and Nursing Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People felt safe and the home had systems for managing risks, incidents, medicines and infection control. Inspectors noted that evacuation training needed updating and that care plans for high-risk medicines were to be developed.
- Effective?
- Good
- People received appropriate assessments, staff training and healthcare support. Inspectors found that people had access to a varied diet and were involved in decisions about their care.
- Caring?
- Good
- Staff were described as compassionate, respectful and caring. People were supported to make choices, maintain their independence and have their privacy and dignity respected.
- Responsive?
- Good
- Care records were detailed and updated when people's needs changed. People had activities, support to maintain relationships and care that reflected their wishes and communication needs.
- Well-led?
- Good
- The home had a positive and calm atmosphere. Inspectors found effective systems for checking quality, learning from incidents, handling complaints and keeping families and professionals informed.
What inspectors found, December 2021
Dunollie Residential and Nursing Home was rated Good overall; inspectors found kind, safe and person-centred care, with some improvements still needed.
The inspection was unannounced and took place on 23 and 24 November 2021. One inspector and an Expert by Experience spoke with people, relatives and staff, and reviewed care, medicines, recruitment, training and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. People and relatives said they felt safe and well cared for. Inspectors found staff to be kind, respectful and able to provide personalised care.
There were some smaller issues to address. Evacuation training needed updating, care plans for high-risk medicines were to be developed, and one damaged and heavily stained carpet was identified for priority replacement.
Kind and respectful staff
People and relatives described staff as caring, respectful and gentle. Inspectors observed person-centred care and staff taking time to talk with people.
“People and relatives described them as, "Fantastic", "Respectful and caring" and "Kind and gentle.” from the report
Good risk management
Care plans included risk assessments, and the manager reviewed accidents, incidents and safeguarding concerns to help reduce repeat events.
“The registered manager monitored and analysed accidents, incidents and safeguarding concerns to aid learning and reduce the risk of them happening again.” from the report
Personalised support
Care records were detailed and reflected people's current needs. People and their representatives were involved in reviews and staff understood what mattered to each person.
“People received person-centred care; staff had a detailed understanding of their needs and what was important to them.” from the report
Good communication with families
Relatives were kept informed about people's health and welfare. The home used phone calls, emails and virtual meetings during COVID-19 restrictions.
“The management team and staff kept relatives up to date with their loved one's care and health.” from the report
Evacuation training
needs fixingFire drills were taking place, but evacuation training was not up to date. The manager said this would be organised and completed as a priority.
“Fire drills were taking place, but evacuation training needed to be updated.” from the report
High-risk medicines care plans
needs fixingMedicines were safely managed, but inspectors asked about developing care plans for high-risk medicines. The manager said this would be done immediately.
“We spoke with the registered manager about developing care plans for high risk medicines. They assured us this would be done immediately.” from the report
Damaged carpet
minorOne corridor carpet in the Lodge had heavy staining and damage. Inspectors asked for its replacement to be treated as a priority.
“We asked the registered manager to ensure one corridor carpet in The Lodge was highlighted as a priority for replacement, due to heavy staining and damage.” from the report
- 01Has the evacuation training been updated since the inspection, and when was it last completed?
- 02Have care plans for high-risk medicines now been put in place and checked?
- 03Has the heavily stained and damaged corridor carpet in the Lodge been replaced?
- 04How would the home meet my relative's particular needs if they have dementia, mental health needs, nursing needs or a physical or sensory impairment?
- 05How does the home manage staffing when a shift is occasionally one person short?
This was an unannounced planned inspection covering all five key questions and infection prevention and control measures; the previous rating was published in 2018 under the previous provider. This explanation was written from the published report of 11 December 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Dunollie Residential and Nursing Home
7 rated inspections over 7 years: the service has improved, from Requires improvement to Good.
- December 2021Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Dunollie Residential and Nursing Home →
- September 2018Goodup from Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2017Requires improvementstayed Requires improvementSafe: Requires improvementEffective: GoodCaring: Requires improvementResponsive: GoodWell-led: Requires improvement
- June 2016Requires improvementstayed Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- January 2016Requires improvementstayed Requires improvementSafe: Requires improvementWell-led: Requires improvement
- November 2015Requires improvementstayed Requires improvementSafe: Requires improvementWell-led: Requires improvement
- May 2015Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- September 2019
Registered with the Care Quality Commission on 30 September 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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